Evana Burrell
Burswood,WA
Summary
Empathetic 21 year old Care Worker with a sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
3
3
years of professional experience
Work History
Customer Service
Spotlight
01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Implemented and developed customer service training processes.
Disability Support Worker
Aastha Community Service
01.2023 - 07.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Customer Service Representative
Datacom
09.2021 - 01.2023
- Resolved concerns with products or services to help with retention and drive sales
- Contributed to company achieving and holding industry-leading customer service ratings
- Adhered to company policies and scripts to consistently achieve calltime and quality standards
- Answered over 200+ calls per shift to meet fast-paced call center demands
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma - QCE -
Redbank Plains State High School
Certificate IV in Disability -
Tracmin
07.2023
Skills
- Empathetic
- Understanding Customer Needs
- Active Listening
- Business Development Understanding
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Data Confidentiality
- Upbeat and Positive Personality
- Creative Problem Solving
References
Will be provided on request, Thank you.
Languages
English
Native or Bilingual
Timeline
Disability Support Worker
Aastha Community Service
01.2023 - 07.2024
Customer Service Representative
Datacom
09.2021 - 01.2023
Customer Service
Spotlight
01.2018
High School Diploma - QCE -
Redbank Plains State High School
Certificate IV in Disability -
Tracmin
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