Evana Rahman
Bankstown,Australia
Summary
An enthusiastic, progressive and experienced professional with a Bachelor of Business degree in Accounting and Marketing looking to prosper in a career with exceptional customer service, and administrative assistance in accounting, finance, and FMCG sectors. A proficient communicator with vast experience in customer service, cooperation and coordination, stakeholder engagement, data entry, analysing and reporting, information management and business compliance in a dynamic and fast-paced environment. A Diligent and reliable team player with organisational and prioritisation skills, problem-solving and decision-making skills implementing an excellent level of accuracy and attention to detail. A highly motivated individual with high standards of integrity who is eager to learn, and utilise academic knowledge, work experience, and technical skills to perform efficiently in any business environment and grow within the organisation.
Overview
10
10
years of professional experience
Work History
TEAM MEMBER
Samir's Charcoal Chicken
12.2024 - Current
- Consistent delivery of exceptional customer service and resolving issues promptly at Samir's, enhancing overall customer satisfaction
- Streamlining order processes reducing wait times, accurately taking customer orders, and offering recommendations driving overall revenue growth for the business
- Supporting colleagues during peak hours enhancing overall service quality and efficiency by fostering a positive team environment at Samir's.
- Maintaining meticulous food safety standards ensuring compliance with health regulations while preparing and handling food.
- Managing stock by checking stock levels and communicating with management about what needs replenishment.
- Accurately processing payments whether cash, card or other methods ensuring customer receive the correct change and receipts and offering loyalty rewards when applicable.
JUNIOR FINANCIAL ANALYST
ARC Securities
04.2022 - 09.2024
- Researched and analysed the market by different sectors and individual companies and reported to the senior analyst
- Assisted the team & manager with bank reconciliation, month-end reporting and in-house weekly sales & commission reporting
- Liaising with different regulatory bodies (e.g DSE, CDBL, ACC etc) regularly
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Responsible for recording meeting minutes with clients, analysing clients’ portfolios and using different company strategies to offer tailored investment planning to clients
- Assisted clients in opening new beneficiary accounts, entering information accurately and cross-checking with verified documentation in line with regulatory requirements
- Processing account information and registering them into the system accurately
- Provided client support and assistance by regularly answering several inbound calls, emails and face-to-face inquiries
- Collaborated within the team and ensured adherence to all KPIs
BOOKKEEPER AND TEAM MEMBER
Nando’s Franchisee
11.2014 - 03.2021
- Assisted in classifying and recording the company’s financial data, preparing reports, and improving overall cost efficiency
- Assisted in bookkeeping, updating procedural documentation, bank reconciliation, payroll, invoice processing, stock take, inventory management and other day-to-day tasks using MYOB software
- Provided courteous and quick service through effective recommendations, resolving customer complaints to meet customer’s needs and generating positive feedback
- Maintained fast, accurate service ensuring products' consistency with company quality standards
- Performed overall restaurant responsibilities consisting of daily product preparation and delivery operations, establishing customer relations ensuring customer satisfaction and retention, restaurant maintenance, updated inventory and repair information and financial management
FINANCIAL ACCOUNTING INTERN
Base Backpackers
03.2017 - 06.2017
- Mostly responsible for payroll, accounts receivables, and employee time & attendance auditing
- Accurately filled the employee time & attendance report crosschecking with the TIMETEQ software
- Maintained payroll information by collecting, calculating and entering data into the payroll spreadsheet
- Collected information like - employee annual leave forms, sick leave forms, and employee master files and accurately crosschecked with employees’ documents
- Summarized receivables by maintaining and monitoring invoice accounts, coordinating monthly transfers to accounts receivable, and verifying, updating and preparing the reports
Education
Professional Year Program -
PERFORMANCE EDUCATION
06.2017
Bachelor of Business - Accounting & Marketing
UNIVERSITY OF TECHNOLOGY, SYDNEY
10.2016
Diploma of Business - INSEARCH
UNIVERSITY OF TECHNOLOGY, SYDNEY
10.2013
Skills
- Detail-Oriented Data Input
- Financial Record Management
- Database Administration
- Data Quality Management
- Customer service and support
- Customer-focused approach
- Experience adhering to KPI's
- Comprehensive Product Insights
- Critical Analysis Skills
- Negotiation and conflict resolution
- Australian Business Etiquette
- Computer and software competencies
Attributes
- High attention to detail
- Strong communication skills with customers and stakeholders
- Eager to learn with an open-minded approach
- Patience and empathy towards people in difficult situations
- Able to work well in a team or independently
- Exceptional written and verbal communication, interpersonal skills
- Exceptional time management skills
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Full Professional
Timeline
TEAM MEMBER
Samir's Charcoal Chicken
12.2024 - Current
JUNIOR FINANCIAL ANALYST
ARC Securities
04.2022 - 09.2024
FINANCIAL ACCOUNTING INTERN
Base Backpackers
03.2017 - 06.2017
BOOKKEEPER AND TEAM MEMBER
Nando’s Franchisee
11.2014 - 03.2021
Professional Year Program -
PERFORMANCE EDUCATION
Bachelor of Business - Accounting & Marketing
UNIVERSITY OF TECHNOLOGY, SYDNEY
Diploma of Business - INSEARCH
UNIVERSITY OF TECHNOLOGY, SYDNEY
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