Summary

Overview

Work History

Education

Skills

Timeline

Evangeline Collisson

Golden Bay

Summary

Dynamic Operations Manager with a proven track record at PK Pool and Spa, excelling in team leadership and customer service. Enhanced employee accountability and satisfaction through effective training and communication. Proficient in MYOB, XERO and POS driving operational efficiency and fostering a positive work environment. Recognized for improving performance outcomes and retention rates.

Overview

years of professional experience

Work History

Operations Manager

PK Pool and Spa

01.2022 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Ensuring all tradesmen's needs were being met
Conducting weekly work meetings
Always ensuring tradesmen had all they needed to fit with OHS safety guidelines
Booking jobs in and scheduling work
Attending site with tradesmen if they ran into difficulty
Speaking to customers and ensuring they were happy and well looked after
Quoting jobs
Selling pool equipment
Doing site surveys for heat pump installation
Replying to emails in a timely professional manner
Answering phone calls
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Administration Officer

Professional Glass and Maintenance

01.2017 - 01.2019

Developed strong working relationships with colleagues, contributing to a positive work environment.
Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Aided colleagues, managers, and customers through regular communication and assistance.
Filling in as operations manager when they were away on holidays
Working with the tradesmen
Completing invoices
Replying to emails in a timely professional manner
Answering phone calls
Quoting large and smaller jobs
Scheduling jobs
Drafted and distributed invoices for outstanding payments.
Following up on outstanding accounts
Completing debt collection requests
Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
Completing work site orientations
Keeping up to date with work health and safety protocol's

Trade Sales

Reece Plumbing

01.2015 - 01.2017

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Working with tradesmen to address their needs in a timely manner as to not waste their time.
Reply to emails
Full phone orders
Complete on site deliveries
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Organized and detail-oriented with a strong work ethic.

Assistant Manager

Kathmandu

06.2012 - 01.2014

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales

Mountain Design

01.2011 - 01.2013

Boosted sales performance by providing efficient administrative support to the sales team.
Streamlined sales processes to increase efficiency and reduce wasted time during the sales cycle.
Boosted sales revenue by implementing effective outbound sales strategies and tactics.
Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
Increased sales revenue by implementing effective sales strategies and cultivating strong client relationships.