Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Evangeline Drake

Summary

An experienced, charismatic and creative professional with a decade's journey through dynamic roles demanding expert organisational abilities, clear communication and strong leadership. Renowned for a hands-on approach to improving customer service and operational efficiency, I excel in both solo projects and as an integral part of a team. My career is driven by a passion for creative problem-solving, continuous skill development, and building new connections.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager & Visual Merchandiser

Beyond Retro
03.2023 - 07.2024
  • Coordinated seasonal display changes, aligning with marketing campaigns to enhance brand consistency and customer experience.
  • Worked with the marketing team to ensure displays matched current campaigns, strengthening brand narrative.
  • Managed inventory, reducing discrepancies and optimizing stock levels.
  • Analyzed KPIs to drive informed decisions and improve operational efficiency.
  • Delivered exceptional customer service, exceeding expectations and boosting sales and retention.
  • Created a customer-focused environment, resolving enquiries and issues to maintain high satisfaction.
  • Used social media to promote events and engage with customers.

Bar Supervisor

Lost Horizon
03.2023 - 07.2024
  • Supervised and trained bar staff to ensure high levels of service and adherence to health and safety standards
  • Managed staff schedules, including assigning shifts and ensuring proper coverage during peak hours
  • Trained staff on responsible alcohol service and handling intoxicated customers
  • Organised and managed special events, including private parties, themed nights, and live entertainment
  • Managed daily bar operations, including opening/closing duties, inventory control, and cash handling
  • Ensured artists received prompt and professional assistance, managing any unexpected issues that arose during performances

Commercial Property Sales

FORA and The Office Group
04.2022 - 03.2023
  • Acquired product knowledge to effectively showcase services, increasing viewing appointments and sales.
  • Tailored presentations to highlight Fora’s value, enhancing sales performance.
  • Maintained customer service standards, boosting loyalty and earning recommendations.
  • Developed lasting relationships with new and existing clients, ensuring continued engagement.
  • Understood floor plans and pricing, contributing to persuasive sales discussions.
  • Managed Salesforce data, ensuring accurate sales documentation.

Customer Service Executive - Aftersales

Berkeley Homes
10.2020 - 04.2022
  • Acted as first point of contact, quickly establishing rapport and fulfilling customer needs.
  • Fostered trust, ensuring a seamless and positive experience.
  • Managed aftercare for 300+ landlords and tenants, ensuring professional, timely service.
  • Resolved aftercare issues, boosting customer loyalty.
  • Coordinated with contractors to raise MOs and schedule works/appointments

Assistant Manager (Bar and restaurant)

The Angel on the Bridge
02.2018 - 07.2020
  • Organised events, ensuring smooth operations and high customer satisfaction.
  • Delivered excellent service, consistently receiving positive feedback for events and atmosphere.
  • Led and trained a team in cash handling, stock control, and performance.
  • Updated menus with new dishes, attracting a wide range of customers.
  • Handled customer enquiries, reviews, and complaints, maintaining high service standards.
  • Managed administrative tasks with attention to detail, ensuring efficient operations.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for both staff and customers.

Front of House Receptionist & Administrator

Volkswagen
03.2016 - 02.2018
  • Managed 200+ calls daily, ensuring smooth communication.
  • Handled customer inquiries, appointments, and daily operations.
  • Prioritised tasks in a high-volume setting, maintaining service standards.
  • Collected feedback to improve service quality.
  • Utilised Microsoft Office for admin tasks and data management.

Customer Service/Front of House/Receptionist/BartenderWaitress

SODEXO
03.2015 - 02.2016
  • Delivered exceptional customer service and hospitality at renowned events, including Royal Ascot, Chelsea Flower Show, Henley Royal Regatta, and Hampton Court Flower Show

Education

Media Production & Photography Diploma - Merit

The Henley College
01.2014

GCSEs - 13 GCSEs A- B (including English literature, English language & maths)

THE HOLT SCHOOL
01.2012

Skills

  • Customer service
  • Sales skills
  • Communication skills
  • Time management
  • People skills
  • Team leadership
  • Organisation
  • Attention to detail
  • Persuasive speaking
  • Telephone operations
  • Social media marketing
  • Money handling
  • Team motivation
  • Staff training and development
  • Product knowledge
  • Conflict resolution
  • Customer relationship building

Certification

Responsible Service of Alcohol (NSW)

WSET Level 1 & 2

Timeline

Assistant Store Manager & Visual Merchandiser

Beyond Retro
03.2023 - 07.2024

Bar Supervisor

Lost Horizon
03.2023 - 07.2024

Commercial Property Sales

FORA and The Office Group
04.2022 - 03.2023

Customer Service Executive - Aftersales

Berkeley Homes
10.2020 - 04.2022

Assistant Manager (Bar and restaurant)

The Angel on the Bridge
02.2018 - 07.2020

Front of House Receptionist & Administrator

Volkswagen
03.2016 - 02.2018

Customer Service/Front of House/Receptionist/BartenderWaitress

SODEXO
03.2015 - 02.2016

GCSEs - 13 GCSEs A- B (including English literature, English language & maths)

THE HOLT SCHOOL

Media Production & Photography Diploma - Merit

The Henley College

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Evangeline Drake