EVANNA YANG
Melbourne,Australia
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilises strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
2
2
years of professional experience
Work History
Retail Associates/Assistant Manager
Valleygirl
10.2022 - Current
- Managed as the second in charge of the store from Jan 2024 to July 2024
- Collaborate with a team of up to 8 staff to keep store standards and optimise sales
- Arranged the store layout, and maintained a clean, safe, and organised store environment to enhance the customer experience
- Delivered excellent customer service, addressing inquiries and resolving issues to ensure customer satisfaction
- Maintained a clean, safe, and organised store environment to enhance the customer experience
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
Receptionist
Dr. Jerry Zhang Chinese Medical Clinic
02.2023 - 08.2023
- Managed front office operations, ensuring smooth patient experience from arrival to departure
- Handled appointment scheduling, phone inquiries, and patient record maintenance
- Assisted with billing and payment processing, ensuring accurate financial transactions
Quality Control Intern
WEHI
11.2022 - 03.2023
- Helped create and gather synthetic datasets to allow for open collaboration
- Repaired and maintained the stability and availability of the software platform that would help administrators and clinicians explore the data
- Explored and optimised the application of algorithms in data visualizations scenarios
Education
Master of Software Engineering - Software Engineering
The University of Melbourne
Parkville, VIC11-2024
Bachelor of IT - Information Technology
Deakin University
Burwood, VIC06.2021
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Retail Operations
- Operations Management
- Sales Strategies
- Bilingual (Mandarin)
Visa Status
- Currently holding Subclass 500 visa (valid until March 2025), with no work restrictions and allowed to work full-time during university holidays (starting 15th November 2024).
- Eligible for Subclass 485 visa from December 2024 onwards, allowing full work rights in Australia.
Timeline
Receptionist
Dr. Jerry Zhang Chinese Medical Clinic
02.2023 - 08.2023
Quality Control Intern
WEHI
11.2022 - 03.2023
Retail Associates/Assistant Manager
Valleygirl
10.2022 - Current
Master of Software Engineering - Software Engineering
The University of Melbourne
Bachelor of IT - Information Technology
Deakin University
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