Evaristo Chua
Chisholm,ACT
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
10
10
years of professional experience
Work History
APS6 Senior Program Officer
Department of Employment and Workplace Relations
Canberra , ACT
2019.07 - Current
- Review assessment outcomes and address clients' queries relating MSA & MPA Guidelines and policy
- Provide high level written and oral communication skills, able to think logically and objectively, perform well under pressure and have strength of conviction
- Coach, mentor and train team members in order to improve their job performance using TradesII, NARIC, TGA, ABN Lookup, CEP etc.
- Conduct regular meetings with staff to discuss progress and identify areas of improvement.
- Delegate work assignments and prioritized tasks using TradesII system on a daily basis.
- Resolve customer inquiries and complaints requiring management-level escalation.
APS6 Team Leader Cyber Security
Department of Employment and Workplace Relations
Canberra , ACT
2023.10 - 2024.01
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on APS3s and APS5 performance, encouraging professional development on a regular basis.
- Created training materials and conducted group trainings on new processes or procedures using applications in Teams, OneNote etc.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the RFFR operations.
- Collaborated with other program areas and external stakeholders to ensure alignment of goals across teams.
Assessment/ Program Officer
Department of Health (Office of Drug Control)
Canberra , ACT
2019.10 - 2020.04
- Assessed applications for medicinal cannabis license, manufacturing permit and cannabis research permit against the Narcotics Drugs Act 1967
- Conducted character checks for individual/s and body corporate/s involved in the medicinal cannabis business
- Managed relationships with licence holders to provide advice, give directions and enforce compliance and handle complaints
- Researched and interpreted legislation and provide accurate advice regarding matters of non-compliance based on evidence
Public Enquiries Team Leader
Australian Electoral Commission
Canberra , ACT
2019.04 - 2019.06
- Managed a team of five personnel ranging from APS3 - APS4 in the National Escalation Centre
- Managed inbox and allocate tasks to team
- Extensive use of in-house database 'ECCA" when attending tasks
- Extensive use of "Genesis" in searching for electors' personal details both history and current
- Liaised extensively with both internal and external stakeholders re Local, State and Federal election related matters
- Managed complaints and address federal election related enquiries through "PECT"
- Assisted team in drafting and approving responses in accordance with the Electoral Act and the AEC policy
Overseas Postings Coordinator (for DFAT and Whole of Government)
Department of Foreign Affairs and Trade
Canberra , ACT
2016.01 - 2018.01
- Presented at seminars to all selected Australian Diplomats prior worldwide deployment.
- Conducted tailored one-on-one meeting with diplomats and their families to discuss pre-deployment requirements and deal with all queries relating to their posting
- Extensive liaison with external stakeholders (i.e., TMVC, Allied Pickfords, various foreign missions both based locally & internationally).
- Cable approval and submission using DFAT's ICED system
- Specialist HR re Pre-deployment and Overseas Conditions of Service (OCOS) policy
- SME (subject matter expert) on all diplomatic HR.
- Manager of Whole of Government deployment for 11 federal departments who signed up for the program (overseas deployment through DFAT)
Passport Officer
Department of Foreign Affairs & Trade
Brisbane , QLD
2014.01 - 2016.01
- Scrutinised Australian passport applications to ensure 100% compliance as per regulations
- Processed Eligibility Category A & B applications.
- Accurate data entry & information management
- Constant liaison with Identity Resolutions Unit (IRU) & Passport Fraud Section
- Data verification, Document verification, Image Cropping
- Proficient in PICS, Extra PICS, DELTA WEB, OPI applications
Notarial Manager/ Australian Consular Services
Department of Foreign Affairs & Trade
Brisbane , QLD
2014.01 - 2016.01
- Managed & processed clients' requests for document Authentications, Apostilles and Certificates of No Impediment to Marriage in line with DFAT guidelines and international legal obligations.
- Provided advice and support to the Client Services Officer with respect to client inquiries
- Maintain accurate lists of public notaries that can be made available to walk-in clients.
- Managed correspondence received by telephone and email, and respond to queries from the public in relation to consular services
- Applied document legalisation process and relevant international legal conventions to be able to make informed decisions and provide guidance to clients in relation to the issue of Authentications and Apostilles on Australian public documents.
Education
Bachelor in Business Administration -
Corrlins University
01.2010
Department of Foreign Affairs & Trade, ACT
01.2007
Department of Corrective Services, QLD
01.2004
Career Accelerators Division, QLD
01.2001
Australian Immigration Rights Centre, NSW
01.2001
Skills
- Technical knowledge and assistance
- Attention to Detail
- Analytical Thinking
- Task Prioritization
- Experience in leadership and Training
- Process Enhancement
- Problem-Solving and Decision-Making
- SME in Policy Interpreting and Implementation
- Proficient in TradesII, CEP, NARIC, NUFFIC, Jones Regsiter
- Excellent Researcher
Security Clearance
Baseline
References
- Jennifer Roberts (Director), jennifer.roberts@dewr.gov.au, 02 6240 8842
- Anna Gallagher (Assistant Director), anna.gallagher@dewr.gov.au, 02 6250 4068
Timeline
APS6 Team Leader Cyber Security
Department of Employment and Workplace Relations
2023.10 - 2024.01
Assessment/ Program Officer
Department of Health (Office of Drug Control)
2019.10 - 2020.04
APS6 Senior Program Officer
Department of Employment and Workplace Relations
2019.07 - Current
Public Enquiries Team Leader
Australian Electoral Commission
2019.04 - 2019.06
Overseas Postings Coordinator (for DFAT and Whole of Government)
Department of Foreign Affairs and Trade
2016.01 - 2018.01
Passport Officer
Department of Foreign Affairs & Trade
2014.01 - 2016.01
Notarial Manager/ Australian Consular Services
Department of Foreign Affairs & Trade
2014.01 - 2016.01
Bachelor in Business Administration -
Corrlins University
Department of Foreign Affairs & Trade, ACT
Department of Corrective Services, QLD
Career Accelerators Division, QLD
Australian Immigration Rights Centre, NSW
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