Summary
Overview
Work History
Skills
Timeline
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Eva Stanton

Penrith,NSW

Summary

Experienced hospitality professional with 6+ years specializing in gaming room operations and customer service. Proficient in cash handling, customer inquiries, and utilizing computer skills to streamline processes and enhance guest interactions. Dedicated to delivering exceptional service and fostering positive guest experiences through attention to detail and effective teamwork.

Overview

5
5
years of professional experience

Work History

Gaming Attendant/Bartender

Overlander Hotel
Cambridge Gardens, NSW
10.2023 - Current
  • Managed daily operations of the gaming room, including KENO operations, ensuring a seamless and enjoyable experience for patrons.
  • Handled cash transactions with precision and accountability, maintaining a high level of integrity and adherence to financial protocols.
  • Expertly managed a high volume of phone inquiries, hotel bookings, and customer service requests, consistently delivering prompt and accurate assistance.
  • Collaborated effectively with team members to optimize service delivery and maintain a positive atmosphere.

Gaming Attendant/Bartender

Yagoona Tavern
Yagoona
07.2021 - 10.2023
  • Spearheaded gaming room operations, including the responsible handling of cash and ensuring compliance with gaming regulations.
  • Provided exceptional customer service, resolving issues promptly to ensure a positive experience for guests.
  • Utilized computer skills to efficiently process membership registrations, enhancing customer engagement and satisfaction.

Bartender

Three Swallows Hotel
Bankstown
02.2019 - 07.2021
  • Executed main bar shifts with a focus on efficiency and customer engagement, maintaining a professional and welcoming atmosphere.
  • Proficiently operated TAB and KENO systems, ensuring accuracy and compliance with gaming regulations.
  • Managed floor operations, overseeing team members and ensuring smooth service delivery during peak hours.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.

Skills

  • Strong customer service skills with a proven ability to handle diverse customer needs and situations
  • Proficient in operating TAB and KENO systems, ensuring accurate transactions and compliance with gaming regulations
  • Effective communicator with experience managing phone inquiries, hotel bookings, and resolving customer issues promptly
  • Skilled in cash handling and maintaining financial accuracy in high-pressure environments

Timeline

Gaming Attendant/Bartender

Overlander Hotel
10.2023 - Current

Gaming Attendant/Bartender

Yagoona Tavern
07.2021 - 10.2023

Bartender

Three Swallows Hotel
02.2019 - 07.2021

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Eva Stanton