EVE COZZARIN
St Helens Park
Summary
Experienced professional with a diverse background in retail banking, health insurance, corrections, probation and parole, and aged and disability care. Skilled in deescalating high tension situations and restoring order within an organization. Possesses professional written and verbal communication skills. Demonstrated ability to collaborate effectively with team members and adapt to evolving demands. Highly proficient in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in a customer-centric environment. Results-driven management professional with a proven ability to lead teams to success. Prepared for a role in the criminal justice field with a track record of managing caseloads, assessing risk, and ensuring compliance with legal standards. Strong focus on team collaboration and achieving results. Reliable and adaptable, with skills in conflict resolution, monitoring, and reporting. Known for integrity, communication, and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Support Facilitator
Catholic Care
08.2024 - 03.2025
- Provide services to aged and disabled clients
- Conduct home visits and set up a personalised care plan
- Ordering of medical products
- Providing in home care quotes with service providers
- Liaise with the My Aged Care portal for funding and assessment
- Conduct budgets for client services
- Adhere to strict Policy and Procedures
- Provide yearly review of Health Care Package needs
- Participate in monthly team meetings
- High volume case load with KPI at 110%
- Provided compassionate guidance and emotional support to clients facing challenging circumstances, empowering them to overcome obstacles and achieve personal goals.
- Provided timely support to clients, resulting in increased customer satisfaction and retention rates.
- Managed a caseload of diverse clients, ensuring all received appropriate guidance and resources for success.
- Created safe environments conducive to open dialogue by establishing trust with clients, enabling them to share sensitive information more freely.
Probationary and Parole Officer
Department of Justice
08.2022 - 08.2024
- Supervise offenders with court orders
- Contact with key stakeholders
- Referral to programs and services
- High volume administration tasks
- EDRMS
- Case planning
- Home visits
- Reduce risk of re-offending and rehabilitation
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Evaluated clients'' potential for success in community settings, offering informed recommendations to parole boards during the decision-making process.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Performed routine home inspections and drug tests for offenders on parole.
- Developed case reports detailing inmate history and likelihood of committing another crime.
Scheduling Coordinator
Department of Justice
04.2021 - 07.2022
- Inbound calls from staff with issues relating to leave
- Filling various shifts and location of NSW Correctional Centres
- Filling of various shifts for NSW court locations
- Various shifts worked
- Excel spread sheets for each Centre
- Dealing with various Stakeholders
- Altering the Scheduling template to suit Centre needs
- Audit of monthly leave requests
- Worked with manager and supervisor to plan and coordinate production schedules.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.
Correctional Officer
Department of Justice
11.2016 - 04.2021
- Day to day management of inmates
- Referral and liaison to Services and programs
- Acting Senior Correctional Officer
- Management of inmate property and bail releases
- Reduce the risk of re-offending
- Case management files
- Bring security and good order to the Correctional Centre
- Supervise offender visits
- Escort offenders to hospital or medical escorts
- Induction of new offenders
- Assist with programs and Mothers and children
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Responded to emergency situations and de-escalated hostile confrontations.
Customer Service Representative
Travelex Limited
04.2013 - 09.2015
- Sale of foreign currency products
- Set KPIs end of month bonuses
- Western Union money transfers
- Cash passport
- Exchange rate negotiations
- Process of internet currency orders
- Cash handling balancing and ordering
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Lending Officer Relief Staff
SCU (Sydney Credit Union)
08.2011 - 03.2013
- Loan applications for new walk-in customers
- Credit card applications
- Mortgage applications
- Insurance on car and home
- Settlements
- Loan processing applications and release of funds
- Debt reconciliation
- Contributed to the development of lending policies and procedures, ensuring compliance with federal regulations and industry best practices.
- Reviewed loan documentation for accuracy and completeness, reducing processing errors and expediting approvals.
- Increased loan approval rates by efficiently assessing borrower profiles and accurately determining creditworthiness.
- Implemented innovative marketing strategies to attract new clients and grow existing customer base.
- Processed loan applications and monitored progress from start to finish.
Sales Officer
Medibank Private
03.2007 - 08.2011
- Sales of health insurance products to new and existing clients
- Achievements- Awarded best team player within the region, consecutive KPIs above benchmark
- Private health Insurance giant
- Responded to customer needs by answering questions and providing detailed information about insurance products.
- Boosted sales performance by identifying and targeting high-potential leads.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
Certificate III in Corrective Services - Corrections
Brush Farm Academy
Eastwood, NSW03.2017
Visual Arts Diploma - Visual Arts
TAFE NSW
NSW12.2015
Travel and Tourism certificate III - Tourism
TAFE Digital
Online11.2015
Credit Management Statement of Attainment - Finance
Australian College of Commerce & Management
Sydney, NSW01.2013
Bookkeeping Statement of Attainment - Accounting And Finance
TAFE NSW
NSW01.2011
Tier 2 Compliance Solution Statement of Attainment - Finance
FNSIA
Sydney, NSW01.2008
Skills
- Expertise in MS Teams Collaboration
- Electronic Document Management System
- Analytical Reporting Skills
- Policy and Procedure Compliance
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Mental health support
- Conflict resolution
- Suicide prevention
- File and record keeping
- Case management
- Crisis response
- Social work
- Substance abuse counselling
- Cognitive processing therapy
Timeline
Support Facilitator
Catholic Care
08.2024 - 03.2025
Probationary and Parole Officer
Department of Justice
08.2022 - 08.2024
Scheduling Coordinator
Department of Justice
04.2021 - 07.2022
Correctional Officer
Department of Justice
11.2016 - 04.2021
Customer Service Representative
Travelex Limited
04.2013 - 09.2015
Lending Officer Relief Staff
SCU (Sydney Credit Union)
08.2011 - 03.2013
Sales Officer
Medibank Private
03.2007 - 08.2011
Certificate III in Corrective Services - Corrections
Brush Farm Academy
Visual Arts Diploma - Visual Arts
TAFE NSW
Travel and Tourism certificate III - Tourism
TAFE Digital
Credit Management Statement of Attainment - Finance
Australian College of Commerce & Management
Bookkeeping Statement of Attainment - Accounting And Finance
TAFE NSW
Tier 2 Compliance Solution Statement of Attainment - Finance
FNSIA
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