EVE JEMAL

Work History

Catering Associate

Deakin University

01.2024 - 07.2024

Learned extensive procedures to conduct at least 10 different styles of food services and event styles, all to the precise quality fine dining requires.
Rearranges and set rooms with tables and chairs following floor plans to cater events of 100+ people.
Bartender and Barista to large functions as well as independent guests
Served V.I.P guests such as Deakin University's Chancellor and Academic Dean/Chair board.
Working independently with a high level of time management to close the estate. This involved skilled multitasking to provide dinner service, room resetting, closing down the waiter's kitchen, whilst simultaneously serving guests and locking the entire estate.
Was extremely flexible with shifts offering to work overtime and pick up shifts to best support the team.

Assistant New Home Sales Consultant

Carlisle Homes

03.2023 - 06.2023

This role provided Receptionist, Admin and Sales experience.
Utilizing Dynamics 365 CRM software and Microsoft Teams to track buyer information and preferences, tailoring communication efforts for maximum effectiveness and to contact customers on the Consultant's behalf.
Writing tailored verbal scripts for answering and initiating calls, texts, and emails for customer interactions.
Creating client relationships in a highly competitive industry as the first point of contact for the team.
Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
Creating appointments and referrals between clients and staff.
Guiding buyers through the complicated and highly emotional buying process whilst managing expectations to provide smooth transactions and positive experiences.
Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
Located and decipher site plans for estates, building plans, create custom plans of our houses on our clients land and locate and print new house packs for sale via our internal system.
Independently researched and learned in depth procedures and information about the industry to promote and inform our clients of the unique experience our company provides, being entirely new to the industry.
Developed strong relationships with clients through clear communication and proactive problem-solving skills.
Working in a small team directly with a sales consultant and with the larger internal team members across displays and Head Office to create and maximize sales.
Managing stock deliveries.
Assistance in training of new staff members.
Solo Display opening and closing procedures.
Visual merchandising and styling of display homes.

Assistant Retail Store Manager

T2 Retail Store

06.2022 - 03.2023

Supervising up to 4 employees at a time.
Supervised day-to-day operations to meet performance, quality and service expectations.
Planning the days workflow and time management to ensure the days tasks get completed in order of priority.
Key holder responsibilities, solo store opening and closing procedures including till counting, Eftpos machine management, alarm system and door closing.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies and banking procedures.
Motivating the team using a KPI system to help us reach our budgets and targets including cart size, promotions, a loyalty program and conversion between customers walking through the door vs customers purchasing.
Developed strong working relationships with staff, fostering a positive work environment.
Assistance in training of new staff members.
Creating personal coaching plans to train employees and help utilize their skill set to create positive interactions with customers and promote returning customers.
Improved customer satisfaction by addressing and resolving complaints promptly.
Working as a team to manage extensively busy periods during the Christmas period.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Visual merchandising.
Managing stock deliveries and checking everything was delivered.
Arranging the picking and posting of orders online, via click and collect orders.

Casual Level 3 Retail Employee

Patagonia Geelong Outlet

10.2020 - 06.2022

Provided personalized recommendations based on customer preferences, leading to increased repeat business.
Accurately processed POS transactions manually applying an calculating discounts, returning coin, currency, payment cards, and receipts to customers.
Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products in order to provide a unique and valuable customer service experience.
Knowledge of extensive company policies, ethics and product lines and complicated product technologies.
Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Management of item repairs.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Picking and replenishing floor from back room.
Unloading, reorganizing and re-boxing stock out the back to maximize space.
Sanitation of kitchen, bathroom, and store floor under COVID conditions.

Casual Data Entry Clerk

MJ Accounting

09.2019 - 10.2020

Input clients data into computer software HandiLedger.
Completed data entry tasks with accuracy and efficiency.
Followed established procedures to enter and process data correctly.
Filing of paperwork and reorganization of filing system.
Purchasing of office supplies.
Organized, sorted, and checked input data against original documents.
Preparation and sending of mail
Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
General cleaning inc the bathroom, kitchen and offices.
Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Preparation of hot drinks.
Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Team Member

Kmart Australia

03.2017 - 12.2019

Worked in general floor, fitting rooms management, decant, register operator and front/back of house stocking positions.
Aiding customers in finding items, dealing with general enquiries and ordering transfers of items from other stores.
Appropriately manage customer’s private details.
Manage phone calls and orders.
Supervise and maintain the fitting rooms, being cautious of fraud and offering advice.
Operate H-Cages.

Summary

Overview

Work History

Catering Associate

Assistant New Home Sales Consultant

Assistant Retail Store Manager

Casual Level 3 Retail Employee

Casual Data Entry Clerk

Team Member

Education

Bachelor of Design - Communication Design

Responsible Service of Alcohol -

White Card -

Year 12 -

Skills

Accomplishments

References

Certification

Work Availability

Software

Timeline

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