Eve Knowles
Parkville,VIC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experience in Both waitressing and Barista work with string knowledge of coffee production and preparation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Nourish Cafe
03.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
Floor Staff Member/Cashier
Baguette Studios
01.2023 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted customers, helped locate merchandise and suggested suitable options.
All Rounder/Barista
The Foreigner
01.2021 - 01.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated warm relationships with regular customers
- Managed bookings of up to 25 people.
Car Washer/Cashier
Magic Hand Carwash
12.2019 - 02.2021
- Greeted customers and guided cars into washing and detailing area.
- Answered customer questions on pricing, products, procedures and materials used.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Education
Bachelor of Global Studies/ Bachelor of Law -
Australian Catholic University
Melbourne, VIC03.2028
High School Diploma -
Balwyn High School
Melbourne Australia10.2022
Skills
- Fast worker
- Hospitality and Professionalism
- Coordinating Orders
- Espresso Machine Operation and Maintenance
- Coffee Expertise
- Exceptional Customer Service
- Picks up skills fast
- Stocking Supplies and Retail Products
- Cash Register Systems
- Cash Drawer Management
- Refunds and Exchanges
Certification
- Bronze Medallion Training - 2019
- First Aid Training - 2019- current
Timeline
Barista/Cashier
Nourish Cafe
03.2023 - Current
Floor Staff Member/Cashier
Baguette Studios
01.2023 - Current
All Rounder/Barista
The Foreigner
01.2021 - 01.2023
Car Washer/Cashier
Magic Hand Carwash
12.2019 - 02.2021
Bachelor of Global Studies/ Bachelor of Law -
Australian Catholic University
High School Diploma -
Balwyn High School
- Bronze Medallion Training - 2019
- First Aid Training - 2019- current
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