Eve Ready
Summary
Experienced with guest services and customer satisfaction in hospitality and customer service-based industries. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corporate Host - Premium Hospitality
Liverpool Football Club
05.2024 - 11.2024
- Greeting Clients/visitors as they arrive
- Managing reservations / ticket checking
- Managing seating charts, showing guests to seats
- Guest relations
Premium Hospitality Wait Staff
Liverpool Football Club
01.2018 - 01.2020
- Taking food / drink orders
- Serving food and drinks to customers
- Cleaning and resetting tables
- Taking payments and handling cash
- Working in busy fast paced setting
Front Receptionist (Part time)
Daniel House Hotel
10.2018 - 10.2021
- Greeting guests and visitors
- Handle incoming calls and email
- Check in guests
- Processing payments
- Manage online bookings and diary systems
- Handling guest complaints
Customer Service Advisor
Liverpool City Council
05.2024 - 08.2024
- Handling high volumes of calls and emails
- Answering customer enquiries
- Operating booking systems
- Experience using CRM systems
- Query / Complaints handling
- Accurate record keeping
Serving Assistant
Chiquito Restaurant
01.2017 - 01.2019
- Taking Food / Drinks orders
- Serving food and drinks to customers
- Clearing and resetting tables
- Taking payments and handing cash
Seniors Card Officer
WA Department of Communities
12.2024 - Current
- Handling sensitive documentation and confidential Information
- Data inputting
Senior Registration Officer
Liverpool City Council
10.2021 - 11.2024
- Front facing receptionist
- Registering Marriages/Civil partnerships
- Managing diaries & appointments
- Registering births and deaths
- Administrative duties
- Handling complaints and queries
- Performing basic banking tasks
- Meeting & greeting customers
- Operating a booking system
- Answering customer enquiries
- Processing card payments
- Filing and Archiving documents
- Handling Sensitive Documentation
- Conducting marriages/Civil partnerships
Education
High School Diploma -
Broadgreen International School
Liverpool, United Kingdom01-2019
Skills
- Strong multitasking
- Superb customer service
- Professional appearance
- Cash handling proficiency
- Team work
- Friendly, positive attitude
- Complaint handling and resolution
- Punctual and reliable
- Hospitality
- Communication excellence
Certification
- RSA
- Customer Services Practitioner Level 2
- Advanced NVQ Customer Service
Timeline
Seniors Card Officer
WA Department of Communities
12.2024 - Current
Corporate Host - Premium Hospitality
Liverpool Football Club
05.2024 - 11.2024
Customer Service Advisor
Liverpool City Council
05.2024 - 08.2024
Senior Registration Officer
Liverpool City Council
10.2021 - 11.2024
Front Receptionist (Part time)
Daniel House Hotel
10.2018 - 10.2021
Premium Hospitality Wait Staff
Liverpool Football Club
01.2018 - 01.2020
Serving Assistant
Chiquito Restaurant
01.2017 - 01.2019
High School Diploma -
Broadgreen International School
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