Eve Selke
Upper Mount Gravatt
Summary
Proven leader in retail management with a track record of enhancing team performance and customer satisfaction at Spotlight. Excelled in inventory control and staff training, significantly improving store operations. Known for exceptional organizational skills and empathy, adept at prioritizing tasks and fostering a positive work environment. Achieved notable success in streamlining processes and exceeding sales goals through effective team supervision and engagement.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Spotlight
07.2023 - Current
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Optimized staff allocation during high-demand periods, ensuring smooth customer flow and minimal wait times.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Team Member
Spotlight
10.2021 - 07.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Float Attendant
City Cave Float and Wellness Centre
10.2018 - 03.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Education
Mount Gravatt State High School
Brisbane, QLD11.2022
Upper Mount Gravatt State School
Brisbane, QLD12.2016
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Cash handling oversight
- Employee training
- Multitasking and prioritizing
- Product merchandising
- Inventory and stocking
- Delegation and supervision
- Cycle counts and audits
- Organizational skills
- Decision-making
- Store reset and recovery
- Communication
- Empathy
Accomplishments
Customer Service award
Timeline
Retail Supervisor
Spotlight
07.2023 - Current
Team Member
Spotlight
10.2021 - 07.2023
Float Attendant
City Cave Float and Wellness Centre
10.2018 - 03.2019
Mount Gravatt State High School
Upper Mount Gravatt State School
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