Evelin Joy
New Farm,QLD
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Tempe Tyres
02.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrator
Priceworth Furniture
11.2022 - 01.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
Junior Administrator
Airtrip
11.2021 - 09.2022
- Provided exceptional support to executives, handling travel arrangements and itinerary planning efficiently.
- Ensured timely completion of project deliverables through proactive follow-ups with internal teams.
- Handled incoming calls professionally directing inquiries to appropriate personnel.
Customer Service Representative
Bp
01.2020 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Business Administration
James Cook University
Brisbane, QLD02.2022
Bachelors in Economics - Economics
St Peters College
Kolenchery,kerala ,india07.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Microsoft Outlook
- Filing
- Office Management
- Database entry
- Appointment Scheduling
- Excel spreadsheets
Timeline
Administrative Assistant
Tempe Tyres
02.2023 - 11.2023
Administrator
Priceworth Furniture
11.2022 - 01.2023
Junior Administrator
Airtrip
11.2021 - 09.2022
Customer Service Representative
Bp
01.2020 - 11.2020
MBA - Business Administration
James Cook University
Bachelors in Economics - Economics
St Peters College
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