Evelin Sotelo

Achievements

• Streamlined office relocation process, reducing operational disruptions.
• Enhanced reception and mailroom efficiency.
• Improved workplace safety through coordination of Fire Wardens and First Aid Officers.
• Implemented cost-saving measures in office supply management.
• Developed a comprehensive induction program for new employees.

Responsibilities

• Coordination of office moves including rotation of Graduates and Undergraduates.
• Supervision of reception, mailroom and catering operation, and assisting when required.
• Influencing and supporting staff through change management processes and effectively aiding in the resolution of any evident conflicts that may arise.
• Liaised with stakeholders, building management, and contractors.
• Collaborated in the recruitment process to ensure candidates aligned with specified criteria, expediting the selection process for optimal efficiency.
• Administered access cards and maintained office supplies.
• Reconciliation of invoices.
• Set up of new starters.

Achievements:

• Successfully applied hotel management expertise to enhance office operations efficiency.
• Implemented effective team leadership techniques, improving team morale and productivity.
• Adapted hotel rate and room management skills to manage office space and resource allocation effectively.
• Demonstrated exceptional problem-solving abilities in handling office issues and guest complaints.
• Streamlined inter-departmental coordination, ensuring optimal operational flow.

Responsibilities:

• Overseeing daily office operations, ensuring smooth functioning across all departments.
• Leading and supporting the team through effective communication and positive reinforcement.
• Managing schedules and room availability, adapting skills from hotel rate management.
• Conducting detailed data entry and night auditing tasks, ensuring accuracy in records and financial postings.
• Addressing and resolving service-related issues, applying experience from guest complaint resolution in hospitality.
• Coordinating with various departments for housekeeping, maintenance, and catering needs, and providing hands-on assistance as required.

Achievements

• Successfully adapted hospitality-based guest greeting skills to a corporate environment, improving visitor reception experience.
• Demonstrated proficiency in handling high-volume calls and client queries, enhancing customer satisfaction.
• Streamlined check-in/check-out processes for meetings, contributing to efficient time management.

Responsibilities

• Greeting visitors and managing front-desk operations.
• Handling incoming calls and addressing various client requests with a focus on exceptional client service.
• Balancing and reconciling financial transactions, including credit card payments and invoice adjustments.
• Liaising with multiple departments such as administration, kitchen and facilities management for smooth operational flow.

Achievements

• Demonstrated leadership in supervising team members, improving overall team efficiency and client satisfaction.
• Efficiently managed inter-departmental communication, optimising office operations.
• Successfully supervised large corporate events, ensuring seamless execution and high client satisfaction.

Responsibilities

• Utilised experience in managing hotel dining services to oversee the setup of boardrooms for meetings and events.
• Led and directed administrative team members, ensuring efficient operation and client service.
• Applied operational planning skills to manage office resources effectively while controlling costs.