Evelina Siegrist-Tucci
Brinsmead
Summary
I am a highly organized person with years of personal experience with retail clientele and pride myself of being very efficient and able to successfully multitask and meet deadlines. I am trustworthy, generous with sharing my knowledge, love to work in a small team and make my own independent decisions.
I am experienced with coordinating travel logistics, offering personalized travel solutions and ensuring client satisfaction by utilizing advanced knowledge of travel software and industry trends.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Intl. Travel Consultant
Self employed
12.2017 - Current
- Build strong longstanding relationships with clients through exceptional communication and personalized service.
- Organize holidays for individuals, family and business travellers.
- Maintain accurate records of bookings, payments, and client information for smooth operations and future reference.
- Manage logistically plan complex itineraries for multi-city trips
- Assist clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collect and handle payments for travel services and associated feels.
- Address unforeseen challenges during trips by coordinating alternative arrangements or providing out of hours support as needed.
- Respect client privacy and sensitive information with professionalism and discretion.
- Continuously update myself of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Recommend complete travel solutions including insurance plans to customers to reduce uncertainty and risk of financial loss.
- Consistent turnover of around AU$ 2,000,000 per year
Office Manager
Landy Centre Cairns
12.2017 - Current
- Payroll
- Accounts payable
- Organize cars and drive to sublet repairs
- Coordinate customer transportation
- Responsible for Facebook page
- General administration duties
- Purchase office material
- Phone and personal customer contact and liaison
Senior International Travel Consultant Part Time
Cairns Central Travel
07.2006 - 12.2017
- Client liaison personal, email and phone
- Creating and booking domestic & international travel itineraries
- Proficient use of Galileo GDS system
- Domestic & International Ticketing and refunds in house
- Working with ticketing consolidators for non IATA airlines
- Maintain all client related accounts in Tramada
- Responsibility and contact for of own client files
- Quoting and invoicing clients
Harvey World Travel
02.2005 - 07.2005
- Client liaison
- Sell holidays/flights Domestic & International
- Use Galileo & TIASWEB
- Domestic & International Ticketing
- Meet monthly sales targets
- Answer all personal, phone & email enquiries
- Prepare and calculate quotes
- Responsible for all client related accounts in Crosscheck Travel
- Responsibility of own client files
International Travel Consultant
Cairns Central Travel
05.2004 - 02.2005
- Sell holidays/flights Domestic & International
- Use Galileo & TIASWEB
- Domestic & International Ticketing
- Meet monthly sales targets
- Answer all personal, phone & email enquiries
- Prepare and calculate quotes
- Responsible for all client related accounts in Crosscheck Travel
- Responsibility of own client files
Travel in Italy, Tasmania, Victoria, South Australia
11.2003 - 05.2004
Personal Assistant to Managing Director
RnR White Water Rafting and Frankland Islands Cruise & Dive
08.2001 - 11.2003
- Travel bookings for all employees
- Administration/Secretarial duties
- Daily organization for Managing Director
- International Marketing/Training in Europe
- Reservations Desk relief
- Immigration/Visa applications for employees
- Translation of brochures
- Interpreting in Italian and German on various tours
- Holiday relief for Payroll Officer
- Advertising and Interviews for open positions
- Computer support/help for employees
Education
Kaufmaennische Angestellte - Business
Business Degree
SwitzerlandSkills
- Microsoft Office programs
- Galileo GDS system
- Tramada back office accounting
- Social Media Facebook
- Social Media Instagram
- Strong communication skills
- Travel industry expertise
- Exceptional customer service
- Advanced itinerary planning
- Global travel experience
- Administrative tasks
- Retail sales
- Language proficiency
Qualifications
Business Management (3 yr apprenticeship in Switzerland)
Personal Attributes
- Highly organized
- Logistical thinking
- Efficient
- Trustworthy
- Helpful
- Team player
- Meeting deadlines
- Independent decision making
Skills
- Microsoft Office programs
- Galileo GDS system
- Tramada back office accounting
- Languages
- Social Media Facebook
Personal Information
- Date of Birth: 04/04/73
- Nationality: Australian Swiss Italian
- Driving License: Open manual, no restrictions, motorbike
Language Skills
English, German, Italian, French, Spanish, Japanese
Certification
Galileo Travel Systems
Certificate III in Business Administration
Diplome Alliance Francaise
Languages
Italian
Native or Bilingual
German
Native or Bilingual
English
Full Professional
Spanish
Professional Working
French
Limited Working
Japanese
Elementary
Timeline
Senior Intl. Travel Consultant
Self employed
12.2017 - Current
Office Manager
Landy Centre Cairns
12.2017 - Current
Senior International Travel Consultant Part Time
Cairns Central Travel
07.2006 - 12.2017
Harvey World Travel
02.2005 - 07.2005
International Travel Consultant
Cairns Central Travel
05.2004 - 02.2005
Travel in Italy, Tasmania, Victoria, South Australia
11.2003 - 05.2004
Personal Assistant to Managing Director
RnR White Water Rafting and Frankland Islands Cruise & Dive
08.2001 - 11.2003
Kaufmaennische Angestellte - Business
Business Degree
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