Dynamic and results-oriented professional with extensive experience at East Bundaberg Sports Club, excelling in customer relationship management and staff training. Demonstrated ability to enhance customer satisfaction and team performance, leading to increased sales and repeat business. Expert in food safety practices and exceptional customer service, with a proven track record of resolving complaints and improving service delivery.
Hi, I’m
Evelyn Caddy
Burnett Heads,QLD
Summary
Overview
2025
years of professional experience
1
Certification
Work History
East Bundaberg Sports Club
Waitress Trainee
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
East Bundaberg Sports Club
Cleaner
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
East Bundaberg Sports Club
Function Coordinator
02.2024 - Current
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Conducted post-event evaluations to measure effectiveness and identify areas requiring improvement or adjustment in future events.
- Established clear objectives for each event based on client needs, developing a strategic plan to achieve those goals within budgetary constraints.
- Collaborated with cross-functional teams to deliver seamless events that met client objectives.
- Maintained open communication with clients throughout the planning process to ensure their vision was accurately executed.
- Assisted in the development of promotional materials for upcoming events, ensuring consistent branding across all communications channels.
- Ensured timely completion of tasks by creating detailed timelines and enforcing deadlines among team members.
- Enhanced event success by effectively coordinating logistics, including venue selection, catering, and audio-visual equipment.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Monitored and controlled event expenditures to meet budgets.
East Bundaberg Sports Club
Manager
02.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Saint Thomas Moore College Sunnybank, QLD
Grade 10 from English, Math, Science.
12.1987
University Overview
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Point of sale operation
- Customer service
- Problem-solving
- Food handling safety
- Food service etiquette
- Plate carrying techniques
- Strong work ethic
- Exceptional customer service
- Food running
- Order accuracy
- Food safety practices
- Table bussing
- Menu presentation
- Food delivery
- Dining area maintenance
- Front-of-house display creation
- Table setting knowledge
- Food safety
- Team leadership
- Staff training and development
- Staff management
- Task delegation
- Customer relationship management (CRM)
- Recruiting and interviewing
Certification
Horticulture certificate
R.S.A
R.S.G.
Drivers licence.
Timeline
Function Coordinator
East Bundaberg Sports Club
02.2024 - Current
Manager
East Bundaberg Sports Club
02.2021 - Current
Horticulture certificate
R.S.A
R.S.G.
Drivers licence.
Waitress Trainee
East Bundaberg Sports Club
Cleaner
East Bundaberg Sports Club
Saint Thomas Moore College
Grade 10 from English, Math, Science.
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