Evelyn Dhillon

• Processing provider registration applications, assessing the allied health professionals and medical professional’s eligibility to Medicare programs by following laws and regulations made by Department of Health.
• Handling Health professional’s enquiries in relation to their Medicare access and eligibility
• Responding to providers’ inquiries may include but not limited to Provider registrations, checking patient eligibility, providing technical assistance to use digital services, Child dental eligibility and balances,investigation and explanation on rejected claims.
• Undertaking basic and more complex assessments in the line with legislation, policy and procedures andinterpreting information within departmental systems such as Assessing and making simple to complexdecisions on benefits payable for bulk bill manual claims.
• Processing Medicare Entitlement Statements (MES) confirming Ineligibility for Medicare program byconsidering applicants’ passport and visa status.
• Escalating the work types to senior officers as required,
• Undertaking a range of administration tasks.
• Drafting correspondence using pro-forma response and formats such as issuing letters to the providersfor the incomplete bulk bill claims and sending letters for incomplete and rejected Medicare EntitlementStatement applications to the applicants.
• Managing internal communication via emails, telephone and face to face.
• Updating the client relation databases to ensure the accuracy and completeness of records indepartmental system.

Respond to internal (residents, management, contactors) inquiries and resolve them.
Organize, control and coordinate the strategic and operational management in building and facilities Deal with various contractors and suppliers in carrying out maintenance and upgrades and other

services provider’s as security, cleaning, and property maintenance.
and issue keys, accept parcels etc.
Manage the adherence of the occupants to the registered by-law, ceasing and granting building

access to the residents.
Ensure maintenance of building and machinery-fans, boilers, air-conditioning, waste management

Maintain internal communications by emails, phone and face to face meetings with the Owner’s corporation managers

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
• Assisted mobile app users with closing out rideshare.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Followed all relevant traffic laws and safety regulations.
• Drove safely in various weather and road conditions to avoid accidents.

• Respond to the customer inquiries such as residents, contractors.
• Arrange services for building’s residents such as booking BBQ and recreational areas, bookingtennis courts.
• Assisting residents with Move-ins and Move-outs, resolution of housekeeping and maintenanceissues
• Monitor residents’ issues and resolve them Provide knowledge of the local area
• Monitor and maintain the building facilities such as swimming pools, gym, BBQ and tennis courts,car parks, rubbish chutes, monitoring building supplies such as gas, water and electricity.
• Maintain building security, monitor security systems.
• Record keeping for the residents and contractors.