Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evelyn Fang

Melbourne,VIC

Summary

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.

Overview

3
3
years of professional experience

Work History

Sales Assistant

DouceCoeu
06.2023 - 07.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Established rapport with customers using active listening and interpersonal skills.

Waitress

Taste Hunan
02.2022 - 10.2022
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Waitress

David's Hot Pot
11.2021 - 04.2022
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Waitress

Big Brother Fish Hot Pot
12.2020 - 03.2021
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor of Health Sciences -

Monash University
Melbourne, VIC
03.2026

Skills

  • Stock Management
  • Workflow Coordination
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Specials Promotion and Upselling
  • Point of Sale (POS) System Operations
  • Menu Memorization

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Sales Assistant

DouceCoeu
06.2023 - 07.2023

Waitress

Taste Hunan
02.2022 - 10.2022

Waitress

David's Hot Pot
11.2021 - 04.2022

Waitress

Big Brother Fish Hot Pot
12.2020 - 03.2021

Bachelor of Health Sciences -

Monash University

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Evelyn Fang