Evelyn Grass
Mooroopna,VIC
Summary
Results-driven program management professional with a proven track record in leading complex projects and delivering impactful outcomes. Emphasizing team collaboration, dependable performance, and adaptability to evolving needs, excels in strategic planning, resource allocation, risk management, and stakeholder engagement. Possesses exceptional problem-solving skills and leadership abilities, with a passion for driving real change and improving outcomes in the early years and family sectors. Dedicated to developing and enhancing programs while creating and adapting resources to facilitate program success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader
54 reasons
01.2022 - Current
- Lead and coach diverse teams delivering early years, youth, and family-focused services across Northern Victoria.
- Provide regular reflective supervision, professional development, and practice coaching aligned with trauma-informed and child-rights frameworks.
- Monitor performance and ensure programs consistently meet contractual, reporting, and quality standards.
- Designed and developed new program models, including associated program logics, outcomes matrices, assessment tools, enrolment forms, goal-setting templates, practice guidelines, and user manuals.
- Created and implemented tools and resources to enhance consistency in practice and support staff confidence in delivering high-quality services.
- Coordinate data monitoring processes and support accurate and meaningful reporting across program areas.
- Identify, assess, and manage risks across programs and implement appropriate mitigation strategies.
- Drive staff capability and engagement through structured practice development sessions and reflective supervision.
- Collaborate with internal and external stakeholders to strengthen service integration and community engagement.
- Lead recruitment, onboarding, and mentoring processes to support team development and a positive team culture.
- Promote and model a strong organisational culture of safety, wellbeing, and child-rights-informed practice.
Family Support Specialist
Save the Children
01.2020 - 01.2022
- Working with families in a supported playgroup setting, to assist families at risk to promote positive parenting, provide strategies and parenting advice and ensure the healthy development of young children and their families.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Enhanced family well-being by providing comprehensive support services and resources.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Developed personalized service plans for each family to address their specific needs and goals.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
Program Worker/ Support Coordinator
Wellways
01.2015 - 01.2019
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Maintained accurate records of all program-related activities, ensuring compliance with regulatory guidelines.
- Work collaboratively with consumers to support social inclusion and encourage participation and involvement in the community.
- Proactively promote and advocate for the rights of people with a mental illness within the service network and the general community.
- Support to set and working to achieve meaningful health, personal goals
- Adapted quickly to changing circumstances or unforeseen challenges while maintaining a high level of professionalism and dedication to the success of the program.
- Building client capacity to coordinate supports, self-direct and manage supports and participate in the community.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Provided ongoing support to clients throughout the case management process, offering guidance and advocating on their behalf as needed.
- Collaborated with colleagues to identify gaps in service provision, developing targeted interventions to address unmet needs within the community.
Customer Service Officer
Kathmandu
01.2014 - 01.2016
Permit Officer
Apollo Patios
01.2009 - 01.2011
Education
Bachelor of Arts - Psychology
Deakin University
11-2027
Diploma - Community Services
Partners in Training
01.2016
Diploma - Counselling
Partners in Training
01-2016
Cert IV - Community Services
Partners in Training
06-2015
VCE - undefined
McGuire College
01.2008
Skills
- Financial budget oversight
- Effective team supervision
- Data tracking and insights generation
- Stakeholder engagement
- Collaborative teamwork
- Analytical problem-solving
- Strong attention to detail
- Project timeline management
- Effective meeting facilitation
- Program optimization
- Guiding professional development
- Group and individual instruction
Certification
Circle of Security Facilitation
Partnering with Parents Facilitation
Applied Suicide Intervention Skills Training (ASIST)
Timeline
Team Leader
54 reasons
01.2022 - Current
Family Support Specialist
Save the Children
01.2020 - 01.2022
Program Worker/ Support Coordinator
Wellways
01.2015 - 01.2019
Customer Service Officer
Kathmandu
01.2014 - 01.2016
Permit Officer
Apollo Patios
01.2009 - 01.2011
Diploma - Community Services
Partners in Training
VCE - undefined
McGuire College
Bachelor of Arts - Psychology
Deakin University
Diploma - Counselling
Partners in Training
Cert IV - Community Services
Partners in Training
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