Evelyn Harrison
Terang,VIC
Summary
Versatile and dynamic professional with a strong background in customer service, evidenced by a successful tenure at Switch Nation Marketing Ventures Inc. as a Senior Sales Representative and at Tech Mahindra LTD. as a Technical Support Representative. Excelled in complaint handling and customer satisfaction, enhancing company reputation. Demonstrates exceptional sales expertise and active listening skills, alongside a proven ability to maintain high customer satisfaction ratings.
Overview
11
11
years of professional experience
Work History
Cake Decorator
Garden Craft Inc. (Goldilocks)
04.2019 - 06.2020
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
Call Center Agent
Tech Mahindra LTD.
02.2018 - 05.2019
- Technical support Representative
- Problem solver, good communication skills and empathised.
- Delivered exceptional customer service to every customer by giving them long term solution.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Cashier
Big Smile Bread Station (Gardenia)
01.2017 - 01.2018
- Operated cash register to record transactions accurately and efficiently.
- Excellent in multitasking and giving customers great service.
- High weekly sales, targets quota and organized.
- Performed cash, card transactions and daily inventory.
- Worked flexible schedule and extra shifts to meet business needs.
OIC/Senior Retail Sales Associate
Switch Nation Marketing Ventures Inc.
02.2009 - 01.2016
- Managed the store with consistent high sales. Handling transactions with accurate cash balances. Performed weekly stocks and deliveries.
- Developed loyal customers base by giving them sincere and excellent customer service.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Trained new applicants or newly hired sales associate.
- Flexible, great in time management, passionate and competitive.
Education
High School Diploma -
La Castellana National High School
La Castellana Negros Occidental Philippines03-2005
Skills
- Strong passion in customer service field
- Active listening
- Critical thinking
- Complaint handling
- Customer satisfaction measurement
- Product knowledge
- Customer relations
- Documentation
- Sales expertise
- Highly organized and flexible work schedule
Timeline
Cake Decorator
Garden Craft Inc. (Goldilocks)
04.2019 - 06.2020
Call Center Agent
Tech Mahindra LTD.
02.2018 - 05.2019
Cashier
Big Smile Bread Station (Gardenia)
01.2017 - 01.2018
OIC/Senior Retail Sales Associate
Switch Nation Marketing Ventures Inc.
02.2009 - 01.2016
High School Diploma -
La Castellana National High School
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