Evelyn Kerville
Mackay,QLD
Summary
Dynamic leader with a proven track record at Bunnings Warehouse Mackay North, excelling in team leadership and performance management. Enhanced customer satisfaction and employee productivity through effective decision-making and relationship building. Skilled in budget control and staff management, significantly optimizing team performance and efficiency.
Overview
19
19
years of professional experience
Work History
Manager
Bunnings Warehouse Mackay North
10.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
- Cross-functional teamwork
- Performance management
- Shift scheduling
- Performance evaluations
- Business administration
- Budget control
- Employee onboarding
- Recruiting and interviewing
Timeline
Manager
Bunnings Warehouse Mackay North
10.2005 - Current
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