EVELYN LEO
Mandurah,WA
Summary
Focused, knowledgeable and dedicated customer service professional with 34 years of combined experience in frontline service delivery. Solid team player with outgoing, positive and proven skills in establishing rapport with clients, cultivating partnerships and providing exemplary customer service.
Polished in handling direct customer inquires, implementing customer service policies and executing financial responsibilities. Hardworking Picker Packer experienced in warehouse safety and restocking duties. Accurately picks and packages items in preparation for shipment. Punctual, team-oriented employee willing to work overtime.
Overview
36
36
years of professional experience
Work History
Picker Packer - Part-time
WONKY BOX LTD
03.2023 - 01.2024
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during picking process.
- Ensure quality products are placed in boxes.
Webstore Click & Collect - Part-Time
BED BATH & BEYOND
09.2022 - 01.2024
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Expedited order processing by utilizing barcode scanner to accurately select items from shelves.
- Consistently met daily quotas while maintaining high-quality standards in product handling during picking and packing process, average of 10 to 15 orders per hour.
- Improved efficiency within team by sharing knowledge of optimal picking routines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Regional Processor Case Manager
WORK & INCOME (MSD)
04.2022 - 08.2022
- Processing entitlements, reviews and complex cases Auckland South area.
- Updating staff and ongoing support to improve standards and procedures.
- Reporting to Regional Senior Manager everyday.
- Accuracy and data input to digital system.
- Performed excellence in reducing work ques daily by at least 98%.
- Identify issues, collate information and provide solutions to problems.
- Work with clients to understand needs and provide excellent service.
- Cover reception area when required.
- Face to face interviews conducted for benefit and pensions.
- Inbound and outbound calls to clients with queries and complaints.
- Recommendations prepared for Service Managers sign offs and Regional approvals of urgent cases.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Assisted colleagues as needed, fostering positive work environment based on teamwork and mutual supportiveness.
- Received and reviewed incoming documents and materials.
Case Manager
WORK & INCOME (MSD)
06.1988 - 04.2022
- Exceptional Customer Services
- Managing own case load of 100+ clients.
- Identifying barriers and support solutions faced by clients when working towards positive outcome.
- Making sure clients debt repayments and budgets are managed.
- Ensuring accuracy when collecting information from client.
- Data is entered into system correctly.
- Preparing recommendations on complex cases and submitting to Senior Management for sign offs.
- Maintaining working relationships with colleagues.
- Participating in community stakeholders in support of client.
- Collaborated with external agencies to meet clients needs.
Education
Case Management - Level 5 - (NZQA)
The Skills Organisation
East Tamaki Northern Region Auckland08.2022
Spirit of Service Award
Ministry Of Social Development11.2017
Skills
- Effective communicator both written and verbal
- Able to impart concepts and ideas to people of all backgrounds to gain their understanding
- Building rapport and trust with clients
- Establishing and maintaining Customer Relationships
- Responding to difficult clients
- Calm and professional under pressure
- Delivered exceptional customer service to every client using extensive knowledge of products and services and creating welcoming, positive experiences
- Demonstrated respect, friendliness and willingness to help wherever needed
- Sensitive to diversity
- Always willing to learn and strong team player
- Computer Skills proficient in using MS office windows 10 application
Interests and Hobbies
I enjoy being involved in my daughter's school community. I love to socialise and enjoy going for walks, and keeping healthy. I love music and most of all spending time with my family.
Referees
Work & Income - (Ministry Of Social Development)
Carl Harper
Manager Client Service Delivery
Otara Service Centre AUCKLAND 2023
Desk to Desk: 97363
Direct Dial: 09-9140363
Work Cell: 029-2005539
Email: Carl.Harper002@msd.govt.nz
Work & Income - (Ministry Of Social Development)
Phillippa Hucker
Manager Client Service Delivery
Mt Albert Community Link AUCKLAND 1022
Desk to Desk: 98556
Direct Dial: 09-9178556
Work Cell: 029-2006716
Email: Phillippa.Hucker002@msd.govt.nz
Work & Income (Ministry Of Social Development)
Pallab Dasgupta
Regional Head Office Greenland Auckland
Report Writer
Desk to Desk: 98590
Direct Dial: 09-9178590
Email: pallab.dasgupta001@msd.govt.nz
Bed Bath and Beyond
Christina Smith
Webstore Supervisor
5 Chonny Crescent Manurewa
Contact number: 027-7010041
Wonky Box Ltd
Angus Simms
Chief Executive Officer
8 Ron Driver Road East Tamaki
Contact number: 020-40709242
Timeline
Picker Packer - Part-time
WONKY BOX LTD
03.2023 - 01.2024
Webstore Click & Collect - Part-Time
BED BATH & BEYOND
09.2022 - 01.2024
Regional Processor Case Manager
WORK & INCOME (MSD)
04.2022 - 08.2022
Case Manager
WORK & INCOME (MSD)
06.1988 - 04.2022
Case Management - Level 5 - (NZQA)
The Skills Organisation
Spirit of Service Award
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