Evelyn LIN
Launceston,TAS
Summary
Customer service-focused hospitality industry with strong expertise and content knowledge of coffee. Built career of 7 years of experience improving cafe/ restaurant standards in providing quality beverages and service. Highly skilled in work independently and team work
Overview
10
10
years of professional experience
Work History
Food & Beverage Manager
M&B Cafe/ Smoothie Bar
2023.11 - 2024.06
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Barista
Moon Cafe & Restaurant
2020.09 - 2021.11
- Maintained a clean and organized workspace.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Customer Service Cashier
Mrs. Fields
2016.06 - 2018.01
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Providing sandwiches, toasts, light meals and drinks.
Barista
Machina Coffee
2015.11 - 2018.01
- Managed time effectively to balance both front-of-house tasks during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
Staff Member
Donut King
2014.10 - 2015.10
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Make anything such as donut and coffee, milkshake
- Assistant with taking order, cashier
Director
Dino's Takeaway and Milk Bar
2024.07 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
Diploma - Hospitality Administration And Management
Australian Ideal College
Hobart, TAS09.2024
Master of Science - Information Technology
University of Tasmania
Launceston, TAS07.2020
Certificate IV - Marketing And Communication
Salisbury College Australia
Sydney, NSW04.2018
Diploma - Leadership And Management
Lloyds International College
Sydney, NSW07.2017
Skills
- Food and Beverage Operations
- Cost Control
- Service Delivery Management
- Customer Service
- Inventory Management
- Collaboration and Teamwork
- Problem-Solving
- Reliable and Responsible
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Director
Dino's Takeaway and Milk Bar
2024.07 - Current
Food & Beverage Manager
M&B Cafe/ Smoothie Bar
2023.11 - 2024.06
Barista
Moon Cafe & Restaurant
2020.09 - 2021.11
Customer Service Cashier
Mrs. Fields
2016.06 - 2018.01
Barista
Machina Coffee
2015.11 - 2018.01
Staff Member
Donut King
2014.10 - 2015.10
Diploma - Hospitality Administration And Management
Australian Ideal College
Master of Science - Information Technology
University of Tasmania
Certificate IV - Marketing And Communication
Salisbury College Australia
Diploma - Leadership And Management
Lloyds International College
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