Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Evelyn  Pawelec

Evelyn Pawelec

Optical Retail Store Manager
PERTH, WA,WA

Summary

I am a respectful, hardworking team player who is always willing to learn and put myself in new situations. I have a range of experience working in diverse environments, which helped me to become a dependable worker with high attention to detail and time management. My willingness to actively learn and the ability to work autonomously or as part of a team is something I take pride in. I am a very driven, positive, hard-working, quick thinking individual who is goal focused and able to communicated with customers at all levels. I have experience in hospitality, retail, reception work, beauty therapy and management. I am looking for full time or part time work and am willing to weekdays and weekends. Throughout my work history I have displayed excellent organizational and teamwork skills. This is supported by highly developed interpersonal skills and experience in liaising with a large range of clients and other relevant staffing personnel I am happy to enter any kind of position relevant to my experience and skills. I have the ability to multitask and make sure that all tasks are dealt with appropriately and efficiently. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Optical Retail Store Manager

OPSM
Karrinyup, Australia
05.2022 - Current
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Explained prescriptions, optical terminology and products to customers.
  • Recorded measurements, adjusted eye wear and made changes based on customer feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Receptionist

Waynes Windscreens
Welshpool
01.2017 - 01.2018
  • Managed all financial business accounts and transactions
  • Answered phone calls, managed and allocated activities of staff
  • Created business partnerships with insurance companies
  • Welcomed and created excellent customer repertoire
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Manager & Sales Assistant

Marian Constantine Jewellers
East Perth
01.2013 - 01.2015
  • Customer service and sales, upselling and communicating with clients
  • Opening and closing the store, counting tills, store communications and errands, sourcing new talent and workers for the storefront.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Cert II

01.2020
  • Salon Assistant and Cert IV in Beauty Therapy
  • Greeting and preparing clients for services
  • Drying and braiding hair
  • Head, neck and shoulder massage services
  • Maintaining & organizing tools and the workplace, communicating with the team
  • Providing waxing services, lash & brow services, manicure & pedicure services
  • Workplace hygiene and sustainable work practices
  • Cert II in Logistics
  • Picking, processing and packing orders
  • Receiving and dispatching goods.

Education

Bachelor of Commerce - Project Management and Human Resources

ECU
Perth, WA
07.2019 -

Certificate of Higher Education -

Sentinel Secondary
West Vancouver, Canada
08.2000 - 06.2005

Skills

Skills and AttributesExcellent communicationAssertive communicationAble to work within a team or autonomouslyPositive and professional attitudeReliable and honestAttention to detail and deadlinesTime management and adaptabilityAble to utilize computer software and programsLicences2020 Apply First Aid2021 Forklift License2021 Construction White Card2021 Working at Heights

Software

Microsoft Word, Excel, PowerPoint, Teams and MS Project

Timeline

Optical Retail Store Manager

OPSM
05.2022 - Current

Cert II

01.2020

Bachelor of Commerce - Project Management and Human Resources

ECU
07.2019 -

Receptionist

Waynes Windscreens
01.2017 - 01.2018

Assistant Manager & Sales Assistant

Marian Constantine Jewellers
01.2013 - 01.2015

Certificate of Higher Education -

Sentinel Secondary
08.2000 - 06.2005
Evelyn PawelecOptical Retail Store Manager