Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Evelyn  Pawelec

Evelyn Pawelec

Optical Retail Store Manager
PERTH, WA,WA

Summary

I am a respectful, hardworking team player who is always willing to learn and put myself in new situations. I have a range of experience working in diverse environments, which helped me to become a dependable worker with high attention to detail and time management. My willingness to actively learn and the ability to work autonomously or as part of a team is something I take pride in. I am a very driven, positive, hard-working, quick thinking individual who is goal focused and able to communicated with customers at all levels. I have experience in hospitality, retail, reception work, beauty therapy and management. I am looking for full time or part time work and am willing to weekdays and weekends. Throughout my work history I have displayed excellent organizational and teamwork skills. This is supported by highly developed interpersonal skills and experience in liaising with a large range of clients and other relevant staffing personnel I am happy to enter any kind of position relevant to my experience and skills. I have the ability to multitask and make sure that all tasks are dealt with appropriately and efficiently. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Optical Retail Store Manager

OPSM
Karrinyup, Australia
05.2022 - Current
  • Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Checked finished eye wear to maintain optical standards, customer requirements and special requests.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Explained prescriptions, optical terminology and products to customers.
  • Recorded measurements, adjusted eye wear and made changes based on customer feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Receptionist

Waynes Windscreens
Welshpool
01.2017 - 01.2018
  • Managed all financial business accounts and transactions
  • Answered phone calls, managed and allocated activities of staff
  • Created business partnerships with insurance companies
  • Welcomed and created excellent customer repertoire
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.

Assistant Manager & Sales Assistant

Marian Constantine Jewellers
East Perth
01.2013 - 01.2015
  • Customer service and sales, upselling and communicating with clients
  • Opening and closing the store, counting tills, store communications and errands, sourcing new talent and workers for the storefront.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Cert II

01.2020
  • Salon Assistant and Cert IV in Beauty Therapy
  • Greeting and preparing clients for services
  • Drying and braiding hair
  • Head, neck and shoulder massage services
  • Maintaining & organizing tools and the workplace, communicating with the team
  • Providing waxing services, lash & brow services, manicure & pedicure services
  • Workplace hygiene and sustainable work practices
  • Cert II in Logistics
  • Picking, processing and packing orders
  • Receiving and dispatching goods.

Education

Bachelor of Commerce - Project Management and Human Resources

ECU
Perth, WA
07.2019 -

Certificate of Higher Education -

Sentinel Secondary
West Vancouver, Canada
08.2000 - 06.2005

Skills

Skills and Attributesundefined

Software

Microsoft Word, Excel, PowerPoint, Teams and MS Project

Timeline

Optical Retail Store Manager

OPSM
05.2022 - Current

Cert II

01.2020

Bachelor of Commerce - Project Management and Human Resources

ECU
07.2019 -

Receptionist

Waynes Windscreens
01.2017 - 01.2018

Assistant Manager & Sales Assistant

Marian Constantine Jewellers
01.2013 - 01.2015

Certificate of Higher Education -

Sentinel Secondary
08.2000 - 06.2005
Evelyn PawelecOptical Retail Store Manager