Summary
Overview
Work History
Education
Skills
Accomplishments
References
Interests
Websites
Timeline
Generic

Evelyn Rojas Gomez

Parmelia,WA

Summary

  • Excellent written and verbal communication skills.
  • Planning and organization - managing time and priorities.
  • Problem solving - able to show generate innovative solutions to problems.
  • Teamwork - able to work effectively as a team member in a supportive role.
  • Customer Care - able to show initiative to go above and beyond assisting customers.
  • Strong personal drive to achieve all tasks handed.
  • Committed to completing and evolving professional growth.
  • Motivated to achieving high standards in the working environment.
  • Well organized with excellent time management skills, meeting deadlines consistently.
  • Resourceful thinker and excelled analytical and problem solving skills.
  • Ability to handle conflict and stressful situations effectively.
  • Prosperous in a high pressure environment.
  • Ability to adapt quickly to change.
  • High level of self-motivation.
  • Resourceful and innovative.
  • Flexible, adaptable and committed to continuous improvement.

Overview

15
15
years of professional experience

Work History

Receptionist

Tourism of Western Australia (via Hayes Recruitment)
Perth , WA
07.2022 - Current
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Maintained front office cleanliness and organized supplies were stocked at all times.
  • Ordering any equipment for staff or stationary.

Receptionist

Dental Health Services WA
Perth
11.2021 - 04.2022
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted and directed visitors to appropriate personnel and answering calls and emails daily.
  • Pulled and organized requested patient documentation.
  • Processed payments and updated accounts to reflect balance changes.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes, this included updating information or registering new patients.
  • Explained policies and procedures to visitors.

Front Desk Receptionist

H&R Block
Baldivis, WA
06.2021 - 08.2021
  • Maintained accurate bookkeeping of taxation files and uploaded them onto clients accounts.
  • Scheduled bookings upon request.
  • Responded to inquiries and enquires made online, by phone or email.
  • Received incoming calls and coordinated with tax agents to fulfill requests and resolve issues.
  • Input customer data into software and made immediate updates to clients details when needed.
  • Greeted customers, answered general questions and advised agents their clients have arrived.
  • Maintained professional tone at all times, including during peak rush hours.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Reviewed tax agents paperwork for any errors to avoid delay in refunds getting to clients.

Videographer

Other Side Productions
Perth, WA
02.2021 - 06.2021
  • Edited over 40 hours of footage from chronological production order into story format and added effects using Adobe Premiere Pro.
  • Kept team on track by assigning and supervising their activities and asked for constructive feedback.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements towards the marketing goal as per Producer and Directors request.

Producer's Assistant

Full Heart Films
Perth, WA
08.2020 - 05.2021
  • Assisted in recruited and managed event and location crews.
  • Drafted and finalized paperwork.
  • Supervised and worked closely the writer, and director, technical crews throughout production process.
  • Hired and oversaw employees and freelance production crews.
  • Liaised with councils to get all appropriate.
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips.

Producer - Force

Sae Institute Of Technology
Perth, WA
09.2020 - 12.2020
  • Kept productions in compliance with network and legal requirements.
  • Coordinated production schedules, editing, printing and duplication processes.
  • Hired and oversaw employees and freelance production crews.
  • Created project budgets and managed all production costs.
  • Helped director with planning and completing shots.
  • Supervised and worked closely with writers, directors, managers and technical crews throughout production process.
  • Worked with lecturers and colleagues for scheduling and meetings.
  • Drafted production contracts, finalized paperwork.

Writer & Director- Wild Ones

Sae Institute Of Technology
Perth, WA
02.2020 - 05.2020
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style.
  • Followed project scope and outlined content guidelines for each project.
  • Participated in meetings related to development and implementations.
  • Researched articles on Dingo's and news reports.
  • Organized team members and assigned roles.
  • Interviewed potential participants to determine eligibility.

Videographer

The Fluffy Lamb
Fremantle, WA
01.2020 - 03.2020
  • Edited over 5 hours of footage from chronological production order into story format and added effects using Adobe Premiere Pro and After Effects.
  • Collaborated with restaurant owners to produce original video content for Instagram and Facebook marketing.
  • Managed pre-production tasks such as developing content plans and overall planning for four projects.
  • Used Canon 80D cameras to record component shots at over four different locations.
  • Set and maintained organized and detailed schedules for filming.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Videographer

Presidential Building Group
Perth, WA
01.2020 - 03.2020
  • Used 80D cameras to record shots at over different locations.
  • Edited over 10 hours of footage from chronological production order into story format and added effects using Adobe Premiere Pro, Adobe After Effects.
  • Handled technical setup for each shot.
  • Coordinated with business owner and employees to organize property access.

Wedding Videographer

Self Employed/Freelancer
Perth, WA
02.2020 - 02.2020
  • Configured shots based on daily needs, weather and lighting conditions and available equipment.
  • Handled technical setup such as lighting and sound for each shot.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Organized with Bride and Groom rehearsal meet up to discuss location.
  • Completed all editing including sourcing music.
  • Edited and cleaned up all audio taken on the day.

First Assistant Director - Blurred Lines

Sae Institute Of Technology
Perth, WA
09.2019 - 12.2019
  • Oversaw procedures implementation to increase company productivity and efficiency.
  • Monitored employee adherence to occupational health and safety protocols.
  • Monitored team compliance with established safety and health guidelines.
  • Worked closely and followed up with colleagues regarding documentation, operational issues and prop ordering.
  • Complied with precise schedules by completing accurate, on-time work.
  • Complied with recordkeeping (sounds/shot lists) and reporting requirements (incl hazard reports) to maintain efficiency.

First Assistant Director- Flu Shot

Sae Institute Of Technology
Perth, WA
06.2019 - 08.2019
  • Identified optimal film locations and planned shot orders.
  • Directed daily operations, overseeing 6-10 crew members and cast effectively.
  • Coordinated work of lighting and sound crews to streamline production operations.
  • Developed and supervised staff by providing support and direction.
  • Created daily shooting schedules, created call sheets.
  • Collaborated with technical directors and crew members to organize efficient schedules, factoring in production requirements and materials availability.

Short Film Director - Observed

SAE Institute Perth
Perth, WA
02.2019 - 05.2019
  • Dispersed contracts and scripts to all appropriate stakeholders, including cast and crew members.
  • Tackled issues with crew members and actors immediately to achieve quick and effective resolution while keeping projects on schedule.
  • Remained composed, polished and highly effective at all times, even during moments of extreme stress, to achieve optimal results.
  • Identified and approved equipment and elements required for productions such as scenery, lights and costumes.
  • Liaised with crew regarding all technical elements, including lighting, graphics, audio and camera movements.
  • Reviewed film, recordings or rehearsals to verify conformance to production and broadcast standards.
  • Improved operations by working with team members and customers to find workable solutions.

Hardship Case Officer

Alinta Energy
Perth, WA
02.2015 - 01.2019
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Handled all delegated tasks, including answering emails and managing call back.
  • Answered incoming telephone calls to provide information about hardship policies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Inputted customer data into CIS-OV system, safeguarding personal information to avoid breaches.
  • Asked probing questions to determine service needs and accurately input information into CIS-OV system.
  • Informed customers about billing procedures when in Hardship, processed payments and provided payment option setup assistance.
  • Effective written and verbal communication skills.

Retail Sales Assistant

Vodafone Hutchison Australia
Garden City, Booragoon
02.2009 - 11.2015
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Managed cash register operations using POS system, including processing sales and returns. Completed end of day banking when requested by Managers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Answered questions about current promotions and resolved issues according to store policies.

Contracted Data Entry

Drake International
Perth, WA
01.2013 - 02.2015
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Obtained scanned records and uploaded into company databases.

Education

Associate Degree of Film -

SAE Institute
Perth, WA
08.2020

Associate Degree - Film

SAE Institute
Perth, WA
08.2020

Diploma of Film -

SAE Institute
Perth, WA
08.2019

Bachelor of Arts - Politics and Journalism

University of Notre Dame University
2013

Top Network Promoter Scorer (Three Months Running) -

2013

Apply First Aid (First Aid Officer) -

2012

Certificate IV Business -

2007

High school Graduate -

Kolbe Catholic College
2004

Skills

  • Adobe Creative software (Premiere Pro, After Effects, Audition, Photoshop)
  • MS PowerPoint
  • MS Excel
  • MS OneNote
  • Email and internet services
  • Adobe, Oracle
  • After Effects
  • Problem solving
  • Photoshop
  • Premiere, Siebel
  • Attention to detail, Teamwork
  • Billing, Phone
  • C, Verbal communication skills
  • Customer Care, Written
  • Data Entry
  • Email
  • Filling
  • First Aid
  • Internet services
  • Leadership
  • MS Excel
  • Excel
  • Outlook
  • MS PowerPoint
  • PowerPoint
  • MS Publisher
  • MS Word
  • Word
  • MYOB
  • Enterprise
  • Network
  • Editing skills
  • Managing production teams
  • Configuring equipment
  • Team management
  • Project planning
  • Reliable and trustworthy
  • Customer service
  • Communication
  • Collaboration
  • Active listening
  • Set dressing
  • MS Office
  • Microsoft Office
  • Team building
  • Decision-making
  • Troubleshooting
  • Friendly, positive attitude
  • Critical thinking
  • People skills

Accomplishments

  • 2006 – 2009 Bankwest Australia Northbridge, Perth Sales Agent/Credit Support Officer Skills and Responsibilities.
  • Time Management - able to complete all tasks give in a prompted timeframe.
  • Technology knowledge - able to learn new data entry systems and complete and progress applications.
  • Effective written and verbal communication skills.
  • IT skills - able to enter data and maintain security protocols.
  • Call centre sales support- focus on product knowledge and skills including up-selling additional services.
  • 2007 - 2008 Soul Communication.

References

Kelly Smith

Team Leader Alinta Energy

M: 0429 013 04

E: Kelly.Smith@alintaenergy.com.au

Anisha Abdul-Rahman

Alinta Energy Training Co-ordinator

1 M: 0424 621 334

anisha.abdulrahman@alintaenergy.com.au

Morgan Dyson

SAE Institute Lecturer

P: 08 6217 4100 E: m.dyson@sae.edu

Interests

  • City of Kwinana Office- Assisting with data entry regarding petitions.
  • ACTIV Foundation- Volunteering as a care taker with clients on outings.
  • MOSHTIX, helping at gate entrance
  • In the past I have been involved with Kwinana Home Support Service-KHSS as receptionist and later for a brief period as Treasurer while at the same time assisting the local youth Konnect Magazine. These roles gave me the opportunity to support my community.
  • I have a keen interest in reading a range of books and writing scripts as well as enjoying movies.
  • I enjoy exploring the country on motorcycle trips over the weekend and camping.

Timeline

Receptionist

Tourism of Western Australia (via Hayes Recruitment)
07.2022 - Current

Receptionist

Dental Health Services WA
11.2021 - 04.2022

Front Desk Receptionist

H&R Block
06.2021 - 08.2021

Videographer

Other Side Productions
02.2021 - 06.2021

Producer - Force

Sae Institute Of Technology
09.2020 - 12.2020

Producer's Assistant

Full Heart Films
08.2020 - 05.2021

Writer & Director- Wild Ones

Sae Institute Of Technology
02.2020 - 05.2020

Wedding Videographer

Self Employed/Freelancer
02.2020 - 02.2020

Videographer

The Fluffy Lamb
01.2020 - 03.2020

Videographer

Presidential Building Group
01.2020 - 03.2020

First Assistant Director - Blurred Lines

Sae Institute Of Technology
09.2019 - 12.2019

First Assistant Director- Flu Shot

Sae Institute Of Technology
06.2019 - 08.2019

Short Film Director - Observed

SAE Institute Perth
02.2019 - 05.2019

Hardship Case Officer

Alinta Energy
02.2015 - 01.2019

Contracted Data Entry

Drake International
01.2013 - 02.2015

Retail Sales Assistant

Vodafone Hutchison Australia
02.2009 - 11.2015

Associate Degree of Film -

SAE Institute

Associate Degree - Film

SAE Institute

Diploma of Film -

SAE Institute

Bachelor of Arts - Politics and Journalism

University of Notre Dame University

Top Network Promoter Scorer (Three Months Running) -

Apply First Aid (First Aid Officer) -

Certificate IV Business -

High school Graduate -

Kolbe Catholic College

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Evelyn Rojas Gomez