Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Evelyn Salazar

Gregory Hills,NSW

Summary

Accomplished Inventory Coordinator at Martin Brower ANZ, adept in discrepancy investigations and fostering customer relations. Spearheaded initiatives to reduce stock variances and enhance inventory accuracy, significantly improving operational efficiency. Known for exceptional teamwork and collaboration, my proactive approach led to streamlined processes and elevated customer satisfaction levels.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

23
23
years of professional experience

Work History

Inventory Coordinator

Martin Brower ANZ
01.2023 - Current
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
  • Performed full inventory cycle counts..
  • Performed data entry and completed proper paperwork.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
  • Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

Customer Service Officer

Martin Brower ANZ
01.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Assisted call-in customers with questions and orders.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.

Quality & Risk Coordinator

Karras Cold Logistics
10.2018 - 06.2022
  • Assisted in the maintenance of a comprehensive risk register, tracking all identified risks, associated controls, and assigned responsibilities for ongoing monitoring.
  • Conducted regular audits and reviews of company policies and procedures, ensuring compliance with industry standards and regulations.
  • Streamlined communication channels among stakeholders to facilitate timely reporting of risk-related incidents and findings.
  • Contributed to the development of organizational resilience by creating business continuity plans tailored to specific scenarios.
  • Provided support during incident response efforts, contributing to swift resolution of operational disruptions caused by unforeseen risks.
  • Assisted in the integration of newly acquired businesses into existing risk management frameworks by conducting thorough due diligence processes.
  • Improved efficiency in data collection processes for ongoing risk assessment activities by implementing automated tools and systems.
  • Contributed to the development of risk management frameworks, incorporating best practices principles and aligning with organizational objectives.
  • Prepared detailed reports outlining key findings from risk assessments, presenting recommendations for improvement to senior leadership.
  • Delivered risk awareness training sessions for staff at all levels, fostering a culture of proactive risk management across the organization.
  • Produced and filed reports to inform senior management of current activities and progress with investigations.

Transport Coordinator

Karras Cold Logistics
05.2006 - 10.2018
  • Established strong relationships with clients, resulting in repeat business and positive feedback.
  • Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
  • Streamlined transport operations by implementing efficient route planning and scheduling techniques.
  • Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
  • Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
  • Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
  • Maintained compliance with all applicable laws and regulations, reducing the risk of fines or penalties for the company.
  • Worked with service providers to resolve issues and correct delays.
  • Coordinated schedules and communicated changes to customers.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Event Planner

Entertainment G
09.2003 - 04.2008
  • Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
  • Coordinated schedules and timelines for events.
  • Conferred with event staff at event site to coordinate details.
  • Coordinated with participating vendors during event planning.
  • Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
  • Corresponded with clients to answer questions and resolve issues.
  • Collaborated with cross-functional teams to ensure cohesive event messaging and branding alignment.

Cashier Supervisor

Interfrank Holdings
05.2001 - 02.2004
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Education

Internal Audit Certificate Program (IACP)

Streamline Operations
05.2018

Cert 3 Transport & Logistics

Professional Training Services
09.2008

Office Systems

NSW TAFE
Wetherill Park
02.2002

Skills

  • Discrepancy investigations
  • Systems and software expertise
  • Quality Procedures
  • Order Processing
  • Inventory Control
  • Customer Service
  • Teamwork and Collaboration
  • Operational Risk
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Relations

References

Ms Michelle Diaz

Field Service Consultant Team Leader

Martin Brower ANZ

0413 450 128


Mr Leigh Dryland

Project Manager

Karras Cold Logistics

0478 271 157

Timeline

Inventory Coordinator

Martin Brower ANZ
01.2023 - Current

Customer Service Officer

Martin Brower ANZ
01.2022 - 01.2023

Quality & Risk Coordinator

Karras Cold Logistics
10.2018 - 06.2022

Transport Coordinator

Karras Cold Logistics
05.2006 - 10.2018

Event Planner

Entertainment G
09.2003 - 04.2008

Cashier Supervisor

Interfrank Holdings
05.2001 - 02.2004

Internal Audit Certificate Program (IACP)

Streamline Operations

Cert 3 Transport & Logistics

Professional Training Services

Office Systems

NSW TAFE

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Evelyn Salazar