EVELYNE NYARENCHY
Lugarno,NSW
Summary
Dynamic customer service professional with proven expertise in credit application processing at PRACTICAL FINANCIAL GROUP. Skilled in conflict resolution and data entry, I excel at validating information and enhancing customer satisfaction. My proactive approach and strong communication skills have consistently improved service delivery and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PRACTICAL FINANCIAL GROUP
LUGARNO SYDNEY, NSW
10.2024 - 05.2025
- Validating information supplied in regards to credit applications
- Arranging for execution of loan documentation and following up on credit application progress with relevant finabcial institutions
- Handling customer queries and complaints
- Providing general daily support functions as required
Entertainment Staff Member
PARKLANDS SHADE HOTEL(K1 KLUBHOUSE)
Nairobi,Parklands, KENYA
06.2015 - 08.2023
- Implemented safety protocols prior to start of any performance or activity.
- Developed strategies to promote entertainment events and activities.
- Advised on venues suitable for a variety of events including weddings and corporate functions.
- Negotiated contracts with vendors such as sound engineers, lighting technicians.
- Supervised technical crew during set up of equipment at venues.
- Answered incoming phone calls from customers inquiring about services offered by the entertainment facility.
- Assisted with event tear down after conclusion of each event.
- Tracked inventory levels of supplies needed for upcoming events.
- Assisted with event setup, including arranging chairs, tables, decorations and other items.
- Provided information regarding upcoming shows and attractions at the entertainment facility.
- Collaborated with other staff members on projects related to improving customer experience at the entertainment facility.
- Managed audio-visual equipment during events, including setting up microphones, speakers and video screens.
- Conducted research on new trends in the entertainment industry to stay current with best practices.
- Interacted with customers in a friendly and professional manner to ensure satisfaction with services provided.
- Troubleshot any issues that arose during events in order to maintain smooth operations.
- Provided customer service to guests in response to inquiries about services offered by the entertainment facility.
Education
Certificate of Technical Studies - Arts And Entertainment Management
HOMEBOYZ INSTITUTE OF TECHNOLOGY
NAIROBI,KENYA01-2011
Certificate of Technical Studies - Hospitality Management
PARAGON HOSPITALITY TRAINING PROGRAMME
NAIROBI,KENYA08-2010
High School Diploma -
BURUBURU GIRLS SECONDARY SCHOOL
NAIROBI,KENYA12-2007
Skills
- Customer service
- Credit application processing
- Loan documentation
- Information validation
- Data entry
- Conflict resolution
Affiliations
- BAKING
- SOCIALIZING
- READING
- EVENTS MANAGING
Certification
- CERTIFICATE IN FOOD AND BEVERAGE SERVICE SKILLS AND GUEST RELATIONS
- CERTIFICATE IN ENTERTAINMENT MANAGEMENT
Languages
English
Professional
Swahili
Professional
References
References available upon request.
Timeline
Customer Service Representative
PRACTICAL FINANCIAL GROUP
10.2024 - 05.2025
Entertainment Staff Member
PARKLANDS SHADE HOTEL(K1 KLUBHOUSE)
06.2015 - 08.2023
Certificate of Technical Studies - Arts And Entertainment Management
HOMEBOYZ INSTITUTE OF TECHNOLOGY
Certificate of Technical Studies - Hospitality Management
PARAGON HOSPITALITY TRAINING PROGRAMME
High School Diploma -
BURUBURU GIRLS SECONDARY SCHOOL
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