Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Evelyn Praveesha Karan

Clyde North,VIC

Summary

Dedicated and personable professional aiming to excel in a role that entices a Real Estate and Receptionist/Administrative role. With a strong background in customer service and administrative support, I am eager to contribute my exceptional communication skills, meticulous organisation, and ability to manage multiple tasks seamlessly. Seeking to create a positive and welcoming atmosphere for clients and visitors while efficiently handling administrative responsibilities to ensure the smooth operation of daily office activities. With an education background holding a Diploma of Justice, this course showcased a deep commitment to legal principles, analytical acumen, and a passion for maintaining fairness and integrity within the legal system that I am able to bring across to any workplace. I have recently taken aboard studies in Certificate IV in Real Estate Practice which will be completed November 2023. My studies tie into the skills and knowledge from reception, administration and justice ensuring professionalism and strong attention to detail I can bring into the Real Estate Industry.

Overview

9
9
years of professional experience

Work History

Receptionist Administrator

Waverley Volkswagen
01.2023 - 05.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Receptionist/Administration

Waverley BMW
08.2022 - 01.2023
  • Used proper telephone etiquette, answered calls and caller questions as well as transferring to proper extensions
  • Handled cash and credit card payments with accuracy
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Handled frequent work process interruptions with flexibility and poise
  • I was trained across many departments: service concierge, sales concierge, reception, spare parts/warehouse and administration for stock control, service and warranty.

Team Member/Team Leader

Coles
03.2020 - 08.2022
  • I had learnt and been adequately trained in 7 departments within the first 3-4 months of employment
  • I had gained skills across bakery, service, night-fill, grocery, produce, click & collect and meat departments
  • I was eager to learn and deliver skills that I was able to absorb and work efficiently
  • Sorted, labels, prepared and dated merchandise to prevent expirations and product losses
  • Trained new team members on company policies and procedures.

Barista & All Rounder

Coffee Hit
08.2016 - 07.2020
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards
  • Delivered excellent customer service to support company reputation and patron satisfaction
  • Communicated with customers to promptly resolve complaints and address inquiries
  • Processed payments with focus on accuracy and correct cash-handling procedures
  • Greeted guests with friendly and professional acknowledgment to build rapport
  • Carried out duties of counting, recording and replenishing stock
  • The company was very proud to send me to Veneziano in Richmond
  • Granted me with an amazing opportunity to heighten my skills in becoming a Barista.

Head Barista & Waitress

Butler's Kitchen
07.2018 - 03.2020
  • Through my skills and talent I became one of head barista's of the shift
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
  • Cultivated warm relationships with regular customers
  • Participated in dining room side work such as refilling condiment bottles, preparing menus and arranging silverware packages
  • Completed credit payments via card processing systems
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Assisted in setting up banquet tables and chairs for seamless events.

Barista & All Rounder

Gosh Coffee
11.2014 - 08.2016
  • As my first job at 14 years and 9 months, I began my working career in hospitality where I was able to learn: Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices
  • Learnt the basics in understanding how to follow the correct steps in making a really good coffee
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Maintained and operated espresso machines, blenders, grill and other equipment
  • Memorized recipes for specialty coffee beverages, meals and seasonal offerings
  • Controlled line and crowd with quick, efficient and excellent customer service
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Used POS system to accurately enter orders and process payments
  • Followed adequate food health and safety guidelines
  • Learnt multitasking in such a fast paced working environment which allowed me to manage the tasks
  • Learnt how to open and close the store and adapt to different procedures that came with the role.

Education

Certificate IV - Real Estate

Entry Education
Melbourne, VIC
11.2023

First Aid and CPR Training -

Australian Red Cross
Frankston, VIC
01.2023

Diploma of Justice -

Holmesglen Institute
Glen Waverley, VIC
12.2022

High School (Year 12) -

St Francis Xavier College
Beaconsfield, VIC
12.2017

Skills

  • Communication skills
  • Problem solving
  • Organised
  • Resilience
  • Administrative skills
  • Task focused
  • Ability to be flexible and multi-task
  • Time management
  • Learning aptitude

Accomplishments

Academic:

  • Zart Art Student Gallery Catalogue, 2011
    Terrace houses were selected to grace the catalogue of Zart Art, my artwork was selected to be on the front page of the magazine.
  • Courage and Courtesy Award in Sport Leadership, Junior Girls Volleyball Team.
    November 2013
  • Courage and Courtesy Award in Cultural Category, Singing a Musical Performance at Assembly. August 2014
  • Lead Year 11 Youth Ministry Camp from High School, 2016
  • Volunteered at St Vinnies’ Soup Van, 2016


  • VCE VET Course Certificate II in Business (BSB20115), December
  • Victorian Certificate of Education, December 2017 (Completion of Year 12)
  • Bachelor of Primary Education, Federation University 2019-2021 (Incomplete)


Sporting:

New Zealand Netball


  • HillPark Netball Team 1 Year 6 2010 Gold Medal

Australia Netball


  • Strathaird Flames Winter 2012 Netball Tournament Gold Trophy


Extra Curricular Achievements:

Commencing in 2016, I initiated engagement in new sports—boxing and kickboxing—outside of the academic realm. Independently pursuing training, I dedicated myself to mastering the requisite techniques and skills for competitive participation. In February 2019, I underwent intensive training encompassing sparring, pad work, explosive cardio, drills, and technique during a five-week boxing camp, which unfortunately concluded prematurely due to the onset of the Covid-19 pandemic. Undeterred, my passion for the sport persists, and I continue to engage in personal training sessions, demonstrating both commitment and ongoing dedication to personal and athletic development.

References

Upon request

Timeline

Receptionist Administrator

Waverley Volkswagen
01.2023 - 05.2023

Receptionist/Administration

Waverley BMW
08.2022 - 01.2023

Team Member/Team Leader

Coles
03.2020 - 08.2022

Head Barista & Waitress

Butler's Kitchen
07.2018 - 03.2020

Barista & All Rounder

Coffee Hit
08.2016 - 07.2020

Barista & All Rounder

Gosh Coffee
11.2014 - 08.2016

Certificate IV - Real Estate

Entry Education

First Aid and CPR Training -

Australian Red Cross

Diploma of Justice -

Holmesglen Institute

High School (Year 12) -

St Francis Xavier College
Evelyn Praveesha Karan