Evengelist Zamba
Leppington,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rujeko Supermarket
Westlea, Harare
12.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Cashier
Food Lovers Market
Greendale, Harare
10.2017 - 11.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
Dzivarasekwa High School
Harare11-2007
Some College (No Degree) - Aged Care And Disability
Quality Care Training Institute
Skills
- Call Management
- Information Security
- Appointment Scheduling
- Product Knowledge
- Paperwork Processing
- Complaint resolution
- Inbound and Outbound Calling
- Conflict Mediation
Certification
- First Aid Certificate
- Police Check
- Working with Children Check
Timeline
Customer Service Representative
Rujeko Supermarket
12.2022 - 08.2024
Customer Service Cashier
Food Lovers Market
10.2017 - 11.2022
High School Diploma -
Dzivarasekwa High School
Some College (No Degree) - Aged Care And Disability
Quality Care Training Institute
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