Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Everton Oliveira

Spring Hill,QLD

Summary

Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety. Talented [Job Title] exceeding demanding guest expectations and business targets. Successful at developing strong business reputations built on knowledgeable and professional service. Performance-oriented and driven to continuously increase customer base and revenue. Highly effective and well-educated Sommelier. Develops exciting promotional events to draw in customers. Successfully interacts with customers enjoying fine wines. Astute wine professional offering [Number] years of expertise working for top-notch establishments. Highly communicative and well-educated with strong marketing skills. Experience as sommelier at one of [Location]'s five-star restaurants. Expert Sommelier with strong track record of success in running efficient and profitable operations. Equipped with necessary abilities and knowledge to revitalize business and increase market share with proven strategies and innovative mindset focused on effective promotion and customer relations. Superior knowledge of wine, spirits and cocktails desired by [Type] guests. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Sommelier

Adega Alianca Do Sul
01.2020 - 03.2022
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Oversaw successful bar service and operations to handle as many as 60 guests per day.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Implemented new promotional strategies, dramatically increasing business.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of 4 persons wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Set up wine tastings to bring in business and promote special offerings.
  • Coordinated wine selection and restocking for cellar with over [Number] bottles.

Wine Specialist

Concha Y Toro
06.2017 - 02.2018
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Set up wine tastings to bring in business and promote special offerings.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Assistant Sommelier

Catena
01.2015 - 01.2017
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Set up wine tastings to bring in business and promote special offerings.
  • Coordinated wine selection and restocking for cellar with over 50 bottles.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.

Wine Consultant

Chateaux Mouton
04.2012 - 10.2012
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Set up wine tastings to bring in business and promote special offerings.
  • Coordinated wine selection and restocking for cellar with over 150 bottles.
  • Supported needs of 2 persons wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Promoted special wine menu for holidays to complement chef's dinner specialties.

Winery Worker

Adega Alianca Do Sul
01.2007 - 12.2011
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Communicated with guests to record orders and assess needs.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Bachelor of Science - Sommelier, Wines And Vinery

Centro Italiano Di Analisi Sensoriale.
Sao Paulo
06.2022

Graduate - Teologian

UNOPAR
Araraquara-SP
01.2020

Graduate Studies - Economics And Business

Mackenzie
Sao Paulo
06.2018

Bachelor of Science - Manager, ADMIN, Accountability, Politics.

Public Manager
Unesp
06.2016

Technical - Wines And Costumer Attendiment

Senac
Araraquara-SP
06.2007

Skills

  • Customer Needs Assessments
  • Safe Food Handling Practices
  • Age Verification
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation
  • Serving Specifications
  • Service Quality
  • Customer Preferences
  • Process Monitoring
  • Motivational Leadership
  • Improvement Plans

Certification

  • License - CEET and IGT

Additional Information

License to work with European wines.

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
French
Native or Bilingual
English
Full Professional

Timeline

Sommelier

Adega Alianca Do Sul
01.2020 - 03.2022

Wine Specialist

Concha Y Toro
06.2017 - 02.2018

Assistant Sommelier

Catena
01.2015 - 01.2017

Wine Consultant

Chateaux Mouton
04.2012 - 10.2012

Winery Worker

Adega Alianca Do Sul
01.2007 - 12.2011

Bachelor of Science - Sommelier, Wines And Vinery

Centro Italiano Di Analisi Sensoriale.

Graduate - Teologian

UNOPAR

Graduate Studies - Economics And Business

Mackenzie

Bachelor of Science - Manager, ADMIN, Accountability, Politics.

Public Manager

Technical - Wines And Costumer Attendiment

Senac

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Everton Oliveira