Evette Lee
Runcorn,QLD
Summary
Experienced and highly organized professional with a strong background in team supervision, compliance, and administrative operations. Over 15 years as a Casino supervisor managing records and staff performance in a high-security, regulated environment. Currently seeking to transition into the healthcare field as a Medical Receptionist, bringing a high level customer service, strong data management skills, confidentiality practices, and a commitment to accuracy and compliance.
Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Medical receptionist
Adelaide street medical centre
Brisbane, QLD
07.2025 - Current
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Handled incoming calls and addressed patient inquiries with professionalism and care.
- Maintained accurate patient records using electronic health record systems.
- Processed patient registrations and verified insurance information promptly.
- Assisted medical staff by preparing necessary documentation for patient visits.
- Collaborated with team members to improve office workflow and communication.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks related to billing and collections procedures.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Dealer/Floor Manager
The Star Brisbane
Brisbane, QLD
11.2008 - Current
- Dealt cards to players while maintaining game integrity and compliance.
- Monitored gameplay for irregularities and ensured adherence to casino policies.
- Engaged with patrons, creating a welcoming atmosphere during gaming sessions.
- Handled cash transactions accurately and efficiently during gaming operations.
- Trained new dealers on game rules, procedures, and customer service standards.
- Resolved customer inquiries and disputes promptly while upholding casino standards.
- Followed federal and state regulations along with company policies.
- Developed strong interpersonal skills to interact positively with diverse clientele.
- Trained new dealers in game rules, procedures, and customer service standards.
- Handled stressful situations professionally, maintaining composure under pressure.
- Supervised daily operations and staff performance on the gaming floor.
- Resolved customer complaints or escalated them as necessary for further resolution.
OWNER/PMU ARTIST
Bom Beauty Studio
Mount Gravatt, QLD
05.2020 - 11.2023
- Established and manage day-to-day operations of a successful beauty studio
- Developed branding, marketing strategies, and social media presence to grow clientele
- Maintain compliance with local health regulations, licensing, and sanitation standards
- Managing finances, scheduling, inventory and vendor relationships
- Consult with clients to assess needs, explain procedures, and design customized eyebrow shapes
- Performing cosmetic tattoo with precision
- Ensure high levels of cleanliness, safety, and aftercare education for all clients
- Stay updated on trends, pigments, tools, and techniques through continued education
- Build and maintain long-term client relationships through quality service and communication
RESTAURANT Manager
Kokoro Japanese Restaurant
Milton, QLD
08.2015 - 05.2018
- Managed day-to-day operations of a high-volume Japanese restaurant, ensuring authentic culinary standards and exceptional guest service
- Managed a team, including hiring, training, scheduling, and performance evaluations
- Maintained inventory of specialty Japanese ingredients, liaising with local and international supplies for high-quality, fresh products
- Managed budgeting, cost control, and daily sales tracking to maximize profitability while maintaining quality
- Handled customer inquiries and resolved issues to ensure an authentic and satisfying dining experience
- Created and executed marketing initiatives to increase customer engagement and revenue
Education
Master of Commerce - Professional Accounting
Griffith University
Bachelor of Business - Hotel Management
Griffith University
Diploma of Hospitality - Hotel Management
Sarina Russo Schools Australia
Skills
- Administrative Support
- Operations Coordination
- Customer Service
- Communication Skills
- Interpersonal Skills
- Data Tracking
- Best Practice Software
- Microsoft Office Suite
- Microsoft Teams
- Bilingual
- Electronic health records
- Patient scheduling
- Medical documentation
- Appointment coordination
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Proficient in BEST PRACTICE
- Medical terminology
- Medical records management
- Medical billing and coding
- Workflow optimization
- Payment collection
- Microsoft office
- Telephone etiquette
References
- Jayd Pugh, Development and Capability Executive, The Star Brisbane, 0410 036 871, jayd.pugh@star.com.au
- Michael Zhao, Gaming Operation Supervisor, The Star Brisbane, 0425 265 236, michael.zhao@star.com.au
Special Achievements
- 2018, 2020 Nominated for Excellent Guest Service
- 2018 Croupier of the year Championships Finalist
- 2018 Representative for the Croupier of the year Championships in Hobart
Timeline
Medical receptionist
Adelaide street medical centre
07.2025 - Current
OWNER/PMU ARTIST
Bom Beauty Studio
05.2020 - 11.2023
RESTAURANT Manager
Kokoro Japanese Restaurant
08.2015 - 05.2018
Dealer/Floor Manager
The Star Brisbane
11.2008 - Current
Master of Commerce - Professional Accounting
Griffith University
Bachelor of Business - Hotel Management
Griffith University
Diploma of Hospitality - Hotel Management
Sarina Russo Schools Australia