Evie Fazekas
Seven Hills,Australia
Summary
With over ten years’ experience across customer service, procurement, logistics, and administrative support, I have developed strong organisational and coordination skills in fast-paced environments. My background includes managing documentation, processing orders and invoices, coordinating suppliers, maintaining accurate records, and supporting day-to-day office operations.
I am proficient in Microsoft Dynamics and SAP, with extensive experience managing vendor and stakeholder communications, resolving enquiries efficiently, and ensuring smooth workflow processes. Having worked with a large supplier network, I am confident in maintaining professional relationships and meeting administrative deadlines.
I bring a strong work ethic, excellent attention to detail, and the ability to prioritise competing tasks effectively.
I work well independently and within team environments and am committed to supporting operational efficiency while delivering high-quality administrative support.
My ambition is to continue leveraging my diverse skill set to drive operational excellence and enhance customer satisfaction while maintaining a steadfast commitment to empathy and collaboration.
Overview
15
15
years of professional experience
Work History
Client Executive
Alpha Lifecare
2025.02 - Current
- Resolved customer inquiries through multi-channel communication, enhancing customer satisfaction and loyalty.
- Trained new team members on best practices for customer service excellence and systems usage.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Coordinated communication between departments, enhancing internal collaboration and information flow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Managed high-volume inbound calls and email correspondence, providing professional and timely support to clients and stakeholders.
- Maintained accurate client information within CRM and internal systems, ensuring compliance and confidentiality.
- Processed orders, invoices, and purchase documentation with strong attention to detail.
- Coordinated bookings, deliveries, and service schedules with internal departments and external providers.
- Prepared quotations and assisted with general office reporting and documentation.
- Liaised with healthcare professionals, support coordinators, and Internal departments to obtain required documentation and ensure smooth service delivery.
- Monitored outstanding paperwork and followed up on pending approvals or payments.
Service Coordinator
Precision Fire Protection Services
2024.03 - 2025.02
- Receive and prioritise incoming calls from customers.
- Log all calls into Uptick and assign a Job Number/Task.
- Enter all Service Technicians' service calls into the Schedule Board to maintain maximum productivity in carrying out service calls.
- Ensure that the Service Technicians have been provided with all applicable information and instructions to enable them to complete the service call and contact directly if the service request in urgent.
- Schedule Testers for routine monthly, quarterly, and annual testing requirements.
- Proactively provide customers with information regarding the progress of any service visit(s).
- When spare parts are required raise a Purchase Order, ensuring the Service Technician has obtained customer approval.
- Arrange site inductions for Service Technicians and Testers.
- Invoice routine maintenance, service calls, and repair works.
- Review any handover forms, Service Technician, and customer feedback and note any actions required, including follow-up works and non-conformances and escalate to the Service Manager where required.
- Ensure that the Service Technicians’ are provided with all applicable information and instructions to enable them to complete the maintenance calls.
- Raising Purchase Orders, when spare parts are required & ensuring the Service Technician has obtained customer approval.
- Provide quality customer service and assist customers with inquiries efficiently, positively and professionally.
- Build and develop strong professional relationships with all existing customers.
- Assist other team members to promptly respond to all customer enquiries.
- Maintain the Uptick database ensuring all details are current, liaising with other departments as necessary.
- Enter and update all client’s assets into the Uptick database ensuring all details are current and accurate.
- Ensure successful collaboration and knowledge sharing among all team members to achieve shared goals and objectives.
Lifestyle Assistant
Afford
2022.08 - 2024.03
- Organize and implement engaging activities and programs to promote social interaction and mental stimulation for participants in the day program.
- Provide one-on-one support and assistance to individuals with daily tasks, including personal care and mobility support as needed.
- Maintain a safe and welcoming environment for participants, always ensuring their comfort and well-being at all times.
- Evaluate and document participants' progress and feedback on activities and programs to inform future planning and adjustments.
- Provide support and supervision to individuals to ensure they are actively participating in scheduled activities.
- Companionship and social support.
- Domestic assistance, such as preparing meals, laundry, shopping and cleaning. Transport to appointments and social outings.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Facilitated open communication channels with clients, creating an environment of trust and transparency.
Sales Coordinator
Knorr-Bremse
2018.02 - 2022.08
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into the operating SAP system.
- Handled customer inquiries and finding unique solutions to issues.
- Secured new clients and accounts by analysing and catering products to specific needs.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Collaborated with various departments to manage sales.
- Kept detailed records of sales and customer information in SAP, updating the database regularly to maintain top-notch service.
- Respond to a high volume of inbound customer orders via email & web portals & be the first point of contact for all inquiries including pricing & parts availability of stock.
- Monitoring & following up urgent & overdue back orders of parts & customer orders.
- Managed communication with prospective clients, addressing inquiries and providing information on products and services.
- Prepared and sent out sales quotes and proposals to potential customers on time.
Procurement Officer
Pempek Systems
2011.07 - 2018.02
- Responsible for 200+ vendors with total expenditures exceeding $2 million annually.
- Continuous review and audit of vendor QMS ratings and vendor performance metrics.
- Responsible for the competitive sourcing of purchasing requirements inclusive of 'irregular' suppliers to meet business demands.
- Responsible for creditor invoice reconciliation and record management in accordance with the company QMS.
- Cross-trained to support international logistics.
- Liaison with freight forwarding agents to support international procurement activities and sales order shipping e.g. DB Schenker, DHL, A.Hardrodt & UPS.
- Logistics- exporting & Importing goods via international & domestic air freight e.g. TNT, Star Track & Toll Priority.
- Inform Customers on, on-time pickup and delivery.
- E-mailed suppliers, carriers, and customers with shipping documentation and updates.
- Received all imported goods and checked product condition and count.
- Managing the record-keeping requirements of the tender and contracting processes I Maintain effective relationships with Vendors.
- Data entry.
- Entering Sales orders, scanning documentation, answering phones, Faxing & other administration duties.
Education
Diploma of Purchasing -
APICS Parramatta
Parramatta2013-12
Certificate IV in Disability - Disability
National College Australia
Online2023-08
Skills
- Independent worker
- Customer Service
- Attentive
- Team Collaboration
- Data Entry
- Excellent Communication skills
- Team Player
- Positive & Friendly
- Courteous, professional demeanour
- Attention to detail
- Working to deadlines
- Customer-oriented
- Administrative skills
Timeline
Client Executive
Alpha Lifecare
2025.02 - Current
Service Coordinator
Precision Fire Protection Services
2024.03 - 2025.02
Lifestyle Assistant
Afford
2022.08 - 2024.03
Sales Coordinator
Knorr-Bremse
2018.02 - 2022.08
Procurement Officer
Pempek Systems
2011.07 - 2018.02
Certificate IV in Disability - Disability
National College Australia
Diploma of Purchasing -
APICS Parramatta