Evie Kim
Flemington
Summary
Dynamic retail and hospitality professional with a proven track record at Godiva, excelling in upselling and customer relationship building. Recognized for exceptional product knowledge and attentive service, fostering loyalty and repeat business. A team player who thrives in fast-paced environments, ensuring order accuracy and delivering a welcoming atmosphere for all patrons. Looking to leverage these transferable skills to add value and drive success in different professional setting.
Overview
4
4
years of professional experience
Work History
Retail Sales Worker/Barista
Godiva
10.2024 - Current
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managedregister transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated expertise in upselling techniques, effectively increasing revenue from individual transactions while meeting customer needs.
- Ensured stock availability by regularly conducting inventory checks on popular items, reducing instances of missed sales opportunities due to out-of-stock products.
Wait Staff Member
BamBam Korean Fried Chicken
11.2022 - 03.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Wait Staff Member
Sushi Break
12.2020 - 01.2022
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining area to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
High School Diploma -
Queensland Academy For Health Sciences
Southport, QLD11.2022
Primary School Up To Year 9 -
A.B. Paterson College
Arundel, QLD11.2019
Skills
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Patience and empathy
- Hospitality Service
- Store maintenance
- Warm and Friendly
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Korean
Limited Working
Japanese
Elementary
Timeline
Retail Sales Worker/Barista
Godiva
10.2024 - Current
Wait Staff Member
BamBam Korean Fried Chicken
11.2022 - 03.2023
Wait Staff Member
Sushi Break
12.2020 - 01.2022
High School Diploma -
Queensland Academy For Health Sciences
Primary School Up To Year 9 -
A.B. Paterson College
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