Evie Okan
Kemps Creek ,NSW
Summary
Dedicated professional with experience managing daily telehealth clinic operations, successfully driving improvements in appointment flow and clinician utilization while monitoring vital metrics such as appointment volume and patient satisfaction. Demonstrated ability to lead initiatives aimed at enhancing the patient experience while collaborating with diverse teams to ensure operational efficiency. Proven track record in supporting senior management with continuous improvement strategies and maintaining quality assurance standards within clinical environments.
Overview
10
10
years of professional experience
Work History
Clinical Lead
Private dental practices
, NSW
01.2015 - Current
- Managing daily telehealth clinic operations with precision.
- Driving improvements in appointment flow, clinician utilisation, and waiting times.
- Monitoring key metrics: appointment volume, no-shows, patient satisfaction and billing accuracies.
- Leading initiatives to reduce friction in the patient experience.
- Collaborating closely with admin team members, clinicians, and supporting teams to scale responsibly.
- Supporting the General Manager/senior management team with continuous improvement strategies/thinking.
- Reviewing and analysing performance analytics through Jeeve.
- Monitoring quality assurance standards across the surgery.
- Ensuring that all relevant legislation was adhered to within the clinical environment.
- Updating patients' charts in electronic dental records, noting and creating medical alerts, results from co-providers, interventions and medications.
Oral Health Therapist
Private Dental
, NSW
01.2015 - Current
- Maintained accurate records of treatments provided in patient charts.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Educated patients on proper oral hygiene to promote oral health and disease prevention.
- Established clean, sterile and welcoming environment for patients.
- Positioned patients properly during examination or treatment for comfort and safety.
- Accurately collected and recorded patient medical and dental histories.
- Participated in continuing education courses to stay up-to-date on new developments in the field.
- Created customized treatment plans tailored to each patient's individual needs.
Public Health Consultant
Non-Government Organisation
, NSW
04.2021 - 05.2022
- Provided advice and technical assistance to stakeholders on public health issues.
- Used best-practice methodologies and programs, supporting community initiatives and research.
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Coordinated meetings between government agencies, non-profit organizations, and other stakeholders regarding public health initiatives.
- Performed data analysis of population-based studies to assess risk factors for disease.
- Reviewed and maintained operation records and reports to facilitate health education programs.
Education
Master of Science - Health Policy
The University of Sydney
12-2017
Bachelor of Oral Health - Densitry
The University of Sydney
12-2015
Bachelor of Science - Anatomy, Histology And Cell Pathology
The University of Sydey
01-2012
Skills
- Clinical operations and telehealth management
- Quality assurance and patient charting
- Data analysis and appointment scheduling
- Regulatory compliance
- Data analysis
Affiliations
- Volunteer for the Sydney Children's Cancer Foundation.
- Laywomen on the HREC for the Cancer Council (4 years).
Timeline
Public Health Consultant
Non-Government Organisation
04.2021 - 05.2022
Clinical Lead
Private dental practices
01.2015 - Current
Oral Health Therapist
Private Dental
01.2015 - Current
Master of Science - Health Policy
The University of Sydney
Bachelor of Oral Health - Densitry
The University of Sydney
Bachelor of Science - Anatomy, Histology And Cell Pathology
The University of Sydey
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