Evie Poretti
Page ,ACT
Summary
Experienced with overseeing operational workflows and improving efficiency. Utilizes strategic planning to address operational challenges effectively. Knowledge of team leadership and process optimization to support organizational success. Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in hospitality practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations
Wokitup!
06.2024 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
FOH Supervisor
Wokitup!
10.2020 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Implemented new training programs for FOH staff, resulting in improved performance and reduced turnover rates.
Sales Associate
Platypus Shoes
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
UC Senior Secondary College Lake Ginninderra
Belconnen, ACT11-2024
St Francis Xavier College
Florey, ACT12-2022
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Performance analysis
- Team building
- Customer engagement
- Staff training and development
Timeline
Assistant Manager of Operations
Wokitup!
06.2024 - Current
Sales Associate
Platypus Shoes
09.2023 - 03.2024
FOH Supervisor
Wokitup!
10.2020 - Current
UC Senior Secondary College Lake Ginninderra
St Francis Xavier College
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