Evie Louise Vretchkoff
Summary
Well-qualified retail manager and experience in a field officer capacity within biosecurity, with proven success in improving operations, solving problems and working with integrity. Highly proficient in building lasting relationships with customers, team members and members of the public to further company goals and deliver results. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
WEHBP FIELD OFFICER
Department Of Primary Industries
06.2023 - Current
- Undertake and contribute to monitoring, operation and maintenance of bait stations and activities to collect information on the presence of wild European honeybees and other off-target animals.
- Accurately collect and record data, according to the Wild European Honey Bee Program.
- Apply state and national policies and strategies as directed by supervisors.
- Orchestrated efficient deployment and upkeep of bait station systems across the Central Coast.
- Provide accurate advice to Department staff, industry and members of the public in an effective and timely manner that maintains or enhances the reputation of NSW plant biosecurity operations across the state.
- Responsible and professional use of sensitive sites such as biomaps, maxforms etc.
- Development in admin such as Microsoft Excel and Microsoft Teams to assist team leaders in the office and was requested upon to be part of a Tasking Team within the WEHBP.
- Be ethical and professional, and uphold and promote the public sector values.
- Communicate clearly, actively listen to others, and respond with understanding and respect.
- Participated in on-site meetings with team leaders, contractors and/or property owners to resolve and discuss various issues.
- Completed routine inspections of equipment and associated records to check compliance with safety and operational requirements.
- Achieve results through the efficient use of resources and a commitment to quality outcomes.
- Be proactive and responsible for own actions, and adhere to legislation, policy and guidelines.
FLOOR MANAGER
General Pants Co
12.2016 - 06.2023
- Work collaboratively and professionally with head office, regional and store management as well as centre management and security to ensure best service delivery standards for customers
- Giving feedback to staff to help improve communication and customer service
- Building rapport with customers to ensure trust is developed for customer satisfaction
- Empowering and motivating staff to complete set tasks whilst setting clear expectations and ensuring role clarity remains consistent
- Managing escalations with disgruntled customers by ensuring to remain calm in high pressure situations whilst maintaining integrity and professionalism
- Mediating conflicts within a team to ensure positive workplace culture
- Recruitment, training, supervising and appraising staff
- Cash handling and banking
- Responsibility of opening and closing of the store and possession of store key
- Paperwork and weekly tracking of staff KPI's development
- Ensuring compliance with health and safety legislation to ensure safe workplace standards
- Directing staff to maintain store awareness and service during peak trading hours
ASSISTANT MANAGER
Lovisa Jewellery
09.2014 - 12.2016
- Giving feedback to staff to help improve communication and customer service
- Maximising profitability and setting sales targets and motivating staff to do so
- Dealing with customer queries and complaints
- Oversee pricing and stock control
- Managing budgets/targets
- Communication with head office and stores across the nation
- Recruitment, training, supervising and appraising staff
- Cash handling and banking
- Opening and closing of the store
- Paperwork and weekly tracking of staff KPI's development
- Ensuring compliance with health and safety legislation
- Possession of a store key
- Directing staff to maintain store awareness and service during peak trading hours
- Maintaining security of stock with stock control
SMALL BUSINESS OWNER
Picked By Eve
06.2020 - Current
- Responsible for managing and directing of the online and in person side of business
- Communication and handling of overseas stockist's
- Invoicing and accounting queries
- Monthly market stalls across Sydney/Central Coast/Newcastle regions
- Photo shoots of stock and content for socials
- Editing and publishing stock to online store
- Picking and packing of customer orders
- Dealing with customer queries
- Stock control/stock take
- Cashing handling and banking
Education
12 Higher School Certificate -
Tuggerah Lakes Secondary College
Long Jetty, NSW2013
Skills
- Problem-Solving Ability
- Act With Integrity
- Demonstrate Accountability
- Conflict Resolution
- Cultural Awareness
- Professional and Passionate
- Ability to build trusting and supportive relationships
Certification
Vital First Aid - First Aid certification
ChemCERT - AQF3 Chemical Accreditation Certificate
Working with Children Check
Recent National Police Check
Timeline
WEHBP FIELD OFFICER
Department Of Primary Industries
06.2023 - Current
SMALL BUSINESS OWNER
Picked By Eve
06.2020 - Current
FLOOR MANAGER
General Pants Co
12.2016 - 06.2023
ASSISTANT MANAGER
Lovisa Jewellery
09.2014 - 12.2016
12 Higher School Certificate -
Tuggerah Lakes Secondary College
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