Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evita Paul

Morayfield ,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Contact Center Consultant

Brighter Super
Brisbane , QLD
03.2024 - Current
  • Provided customer service and technical support to customers over the phone.
  • Developed a comprehensive understanding of the company's products and services.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Resolved customer inquiries in a timely manner while ensuring excellent customer satisfaction levels.
  • Adhered to all applicable laws and regulations related to privacy policies and procedures.
  • Cross trained in complaints resolution role
  • Cross trained in senior leadership role
  • Cross trained in member walk ins
  • Provided feedback on areas of improvement within the contact center operations team.

Junior Client Manager

Just Sort My Super
Brisbane , QLD
01.2024 - 03.2024
  • Developed and maintained relationships with clients to understand their needs.
  • create account rundowns on client supers and personal finances for paraplanning
  • administrative work
  • calling live leads
  • Exhibited deep knowledge of products, establishing trust and respect.

Education

How To Give General Advice -

Apex Compliance Solutions
Brisbane, QLD
06-2024

RG 146 -

Apex Compliance Solutions
Brisbane, QLD
04-2024

High School Diploma -

Caloundra State High School
Caloundra, QLD
11-2019

Certificate 2 in Business -

Caloundra State High School
Caloundra, QLD
11-2019

Skills

  • Complaint Handling
  • Industry Expertise
  • Coaching and Mentoring
  • Stress Tolerance
  • Innovation and Creativity
  • Customer Service
  • Call Control
  • Data Entry
  • Customer communications

Timeline

Contact Center Consultant

Brighter Super
03.2024 - Current

Junior Client Manager

Just Sort My Super
01.2024 - 03.2024

How To Give General Advice -

Apex Compliance Solutions

RG 146 -

Apex Compliance Solutions

High School Diploma -

Caloundra State High School

Certificate 2 in Business -

Caloundra State High School

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Evita Paul