Evita Paul
Morayfield,QLD
Summary
Dynamic Advice Support Officer at Brighter Super with RG146 Accreditation and a proven track record in client relationship management. Expert in regulatory compliance and training development, I enhance customer satisfaction through effective communication and problem-solving skills. Recognized for streamlining processes and driving business growth, I consistently exceed expectations in service delivery.
Overview
6
6
years of professional experience
Work History
Advice Support Officer
Brighter Super
Brisbane, QLD
11.2024 - Current
- Executed diverse clerical and administrative tasks related to on-site support.
- Implemented statement's of advice and further advice
- Maintained strong client relationships for sustained business growth.
- Partnered with team members to guarantee exceptional customer service delivery.
- Upheld compliance standards for all client support service regulations.
- Addressed customer queries and complaints swiftly.
- Facilitated communication between customers, staff, and other departments.
- Identified opportunities for process improvements within the organization.
- Developed training materials and procedures
- Maintained positive working relationship with fellow staff and management.
- Documented and responded to incoming correspondences to address questions.
- Coordinated with other super funds to implement advice
- Managed workload effectively to guarantee deadlines are met.
Customer Service Representative
Brighter Super
Brisbane , QLD
03.2024 - 11.2024
- Upskilled in Senior Role.
- Upskilled in Complaints Role.
- Helped in training new consultants and existing consultants through budding and coaching.
- Helped with assessing and following through with remediation calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Updated databases with new and modified customer data.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Junior Client Manager
Just Sort My Super
Brisbane , QLD
01.2024 - 02.2024
- Facilitated communication within a high-volume call center environment.
- Streamlined processes through coordination with paraplanners.
- Managed and executed various administrative tasks.
- Connected with active leads to drive conversions.
- Customer research with other Super funds
Venue Manager
Club Vixen
Brisbane, QLD
11.2022 - 08.2023
- Delegated work to staff, setting priorities and goals.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Established service standards while monitoring performance against those standards in order to maximize customer experience.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Maintained records of all bookings, payments received and services provided during events.
- Prepared reports outlining revenue earned from events held at the venue.
- Interviewed and hired associates to fill staff vacancies.
- Provided Training to all staff
Assistant Venue Manager
Candy Club
Brisbane, QLD
08.2022 - 11.2022
- Promoted from sister venue OMFG
- Created reports summarizing key performance indicators for senior management review.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Talked to coworkers using computers, radios and other electronic devices.
- Planned special activities and promotional campaigns to increase attendance at the venue.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Interviewed and hired associates to fill staff vacancies.
- Provided Training to all staff
Head Bartender
OMFG’s
Brisbane, QLD
04.2022 - 08.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Trained all new bar staff.
Head Bartender
Johnny Ringos
Brisbane, QLD
09.2020 - 02.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Handled food orders from customers seated at the bar.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained all new bar staff.
Barista
Taste This Cafe
Buderim, QLD
06.2020 - 08.2020
- Memorized official and off-menu coffee and tea preparations.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Barista
San Churro
Maroochydore, QLD
10.2019 - 06.2020
- Memorized official and off-menu coffee and tea preparations.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Education
High School Diploma -
Caloundra State High School
Caloundra, QLD11-2019
Skills
- RG146 Accreditation
- How to give General Advice accreditation
- Client relationship management
- Administrative support
- Regulatory compliance
- Team collaboration
- Training development
- Communication skills
- Time management
- Problem solving
- Record keeping
Timeline
Advice Support Officer
Brighter Super
11.2024 - Current
Customer Service Representative
Brighter Super
03.2024 - 11.2024
Junior Client Manager
Just Sort My Super
01.2024 - 02.2024
Venue Manager
Club Vixen
11.2022 - 08.2023
Assistant Venue Manager
Candy Club
08.2022 - 11.2022
Head Bartender
OMFG’s
04.2022 - 08.2022
Head Bartender
Johnny Ringos
09.2020 - 02.2022
Barista
Taste This Cafe
06.2020 - 08.2020
Barista
San Churro
10.2019 - 06.2020
High School Diploma -
Caloundra State High School
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