Evonne Fish
Brisbane,QLD
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Domestic Cleaner
Bel-Eve Home Cleaning
Brisbane, QLD
04.2020 - Current
- Swept, vacuumed and mopped floors in residential homes.
- Dusted furniture, blinds and other surfaces.
- Cleaned bathrooms including toilets, sinks, showers and bathtubs.
- Washed windows inside and outside of the home.
- Disinfected countertops and appliances such as microwaves and refrigerators.
- Changed bed linens when requested by clients.
- Polished furniture using appropriate cleaning products.
- Removed cobwebs from walls and ceilings.
- Sanitised doorknobs, light switches and other high-traffic areas.
- Maintained a safe work environment by following all safety guidelines.
- Transported supplies and equipment between job sites.
- Provided excellent customer service to ensure satisfaction.
- Developed effective working relationships with co-workers.
- Complemented special requests from clients in a timely manner.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Used cleaning chemicals following proper guidelines.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Internal Sales Support
International Decorative Surfaces
Warrington, Cheshire, United Kingdom
01.2004 - 12.2013
- Developed and maintained customer relationships through regular contact and follow-up.
- Provided product advice to customers based on their needs and preferences.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Attended industry events and trade shows to network with prospects and promote company's brand image.
- Maintained accurate records of customer interactions, inquiries, orders, invoices.
- Prepared weekly and monthly reports on sales performance for management review.
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Provided training and support to junior staff members regarding internal sales process and techniques.
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Prepared price quotes, contract information and potential delivery timeframes.
Internal Sales Support
Honeywell Security
Runcorn, Cheshire, United Kingdom
02.2001 - 01.2004
- Developed and maintained customer relationships through regular contact and follow-up.
- Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
- Coordinated with operations team to ensure smooth order processing from initiation till completion.
- Resolved customer complaints in a timely manner by providing accurate information about the products and services offered.
- Attended industry events and trade shows to network with prospects and promote company's brand image.
- Maintained accurate records of customer interactions, inquiries, orders, invoices.
- Prepared weekly and monthly reports on sales performance for management review.
- Ensured compliance with company policies and procedures while carrying out day-to-day activities.
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Responded to customer questions regarding pricing, availability and product details.
- Prepared price quotes, contract information and potential delivery timeframes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Administrative Assistant
Haslam Tunstall Chartered Accountants
Warrington, Cheshire, United Kingdom
07.1997 - 02.2001
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organised and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organised fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organised files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organised fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
GCSE - N/A
Woolston Community High School
Warrington, Cheshire, United Kingdom07-1997
Skills
- Efficient time management
- Professional Appearance
- Customer Service
- Excellent oral and written communication
- Teamwork
- Hardworking
- Customer service-focused
- Exceptional time management
Timeline
Domestic Cleaner
Bel-Eve Home Cleaning
04.2020 - Current
Internal Sales Support
International Decorative Surfaces
01.2004 - 12.2013
Internal Sales Support
Honeywell Security
02.2001 - 01.2004
Administrative Assistant
Haslam Tunstall Chartered Accountants
07.1997 - 02.2001
GCSE - N/A
Woolston Community High School
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