

Accounts payable officer with extensive experience in financial record management and customer service. Demonstrated ability to process high volumes of invoices while ensuring timely payments and accuracy. Proven track record of enhancing operational efficiency through strategic process improvements and effective team leadership. Specialized in reconciliation, general ledger postings, and compliance with financial regulations.
· Processed accounts payable transactions and maintained accurate AP records
· Maintained supplier records and managed petty cash
· Prepared and posted AP journals, including accruals
· Completed monthly General Ledger and corporate credit card reconciliations
· Assisted with annual audits and ad-hoc business performance reporting
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Promoted business via social media to generate leads and maximize brand identity.
• Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Used business software packages to maintain files and administrative records.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Compiled client profiles and entered information into operating system.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Streamlined processes to increase daily quotas and organize employee productivity.
• Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Operated cash register for cash transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
• Maintained and processed invoices, deposits and money logs.
• Tracked expenses and income for the cooperative.
• Reported financial data and updated financial records in ledgers and journals.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Verified postings to ledgers to confirm accurate entry and account balances.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Supported operations by communicating with customers, filing documents and managing data.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Processed payments and returns with accuracy and efficiency.
• Readied items for sales floor stocking by affixing tags and preparing shelf labels.
• Stayed current on available products, store promotions and customer service policies to better serve shoppers.