Ewan Birtwell
Bracken Ridge,Queensland
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Strengths in building and maintaining relationships with a diverse range of clients and customers in multiple dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Sales Manager
All Inn Brewing Co
03.2023 - Current
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
Venue Manager
JGB Hospitality
03.2022 - 03.2023
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
Retail Sales Consultant
Prince Cellars
09.2017 - 03.2022
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Education
Certificate III - Hospitality
Allara Learning
Brisbane, QLD01.2022
Bachelor Audio Engineering & Production - Music Technology
JMC Academy
Brisbane, QLD12.2018
Bachelor of Music - Music
JMC Academy
Brisbane, QLD04.2014
Skills
- Personnel Management and employee scheduling
- Vendor Relations
- POS software and cash handling
- Understanding current legislation in regard to liquor licensing and responsible service of alcohol
- Service Coordination
- Relationship Building
- Facility Oversight
- Event Planning and Management
- Inventory Management
- Customer Service Management
- Hiring and Onboarding
Certification
- Responsible service of alcohol
- Responsible service of gambling
- Drivers license
References
Josh Collins
General Manager JGB /Coolangatta Hotel
0497362676
justgoodbusinesshospitality@outlook.com
Jamie Mackay
Retail Manager Prince Cellars
0405169725
jamie@theprinceconsort.com.au
Timeline
Area Sales Manager
All Inn Brewing Co
03.2023 - Current
Venue Manager
JGB Hospitality
03.2022 - 03.2023
Retail Sales Consultant
Prince Cellars
09.2017 - 03.2022
Certificate III - Hospitality
Allara Learning
Bachelor Audio Engineering & Production - Music Technology
JMC Academy
Bachelor of Music - Music
JMC Academy
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