Ewan McNairn
Sherwood,Queensland
Summary
Driven by results, adept in workshop management and maintenance scheduling, I excelled at Sci-Fleet Toyota by enhancing workflow optimization and ensuring health and safety standards. My leadership significantly improved team efficiency and customer satisfaction, showcasing my ability to delegate tasks and manage deadlines effectively.
Overview
7
7
years of professional experience
Work History
Workshop Controller
Sci-Fleet Toyota
Taringa, QLD
10.2023 - Current
- Monitored repair activities and provided guidance to technicians when required.
- Managed the daily operations of a busy workshop, ensuring efficient and accurate completion of tasks.
- Conducted regular audits of tools and equipment used in the workshop, replacing any damaged items promptly.
- Identified areas where improvement was needed within the workshop environment and took appropriate action.
- Directed staff members on how best to complete tasks efficiently while meeting quality standards.
- Utilized hands-on leadership style to keep team members focused on specific jobs and working efficiently.
Service Advisor
Sci-Fleet Toyota
Taringa, QLD
04.2021 - 10.2023
- Explained the features and benefits of products or services offered by the dealership to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Upsold additional products or services when appropriate.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Technician
Sci-Fleet Toyota
Taringa, QLD
12.2017 - 04.2021
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Education
Certificate III in Light Vehicle Mechanics - Mechanics
TAFE Queensland
QLD01-2021
High School Diploma -
Kenmore State High School
Kenmore11-2017
Skills
- Health and safety
- Task delegation
- Workflow optimization
- Workshop management
- Deadline management
- Maintenance scheduling
Timeline
Workshop Controller
Sci-Fleet Toyota
10.2023 - Current
Service Advisor
Sci-Fleet Toyota
04.2021 - 10.2023
Technician
Sci-Fleet Toyota
12.2017 - 04.2021
Certificate III in Light Vehicle Mechanics - Mechanics
TAFE Queensland
High School Diploma -
Kenmore State High School
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