Ewan Statham
Toowong,QLD
Summary
Professional in hospitality industry with focus on delivering exceptional customer service and creating welcoming environment. Experienced in preparing and serving wide range of beverages while maintaining cleanliness and organization. Known for team collaboration, adaptability, and strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Westridge Medical
03.2024 - 10.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Barber
Tommy Guns Barber Shop
01.2023 - 01.2024
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Answered incoming telephone calls and scheduled appointments for clients.
Bartender in Training/Server
Muller Brothers
03.2022 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cafe Barista
Cafe 63
01.2021 - 11.2021
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Bachelor of Science - Chemistry
University of Southern Queensland
Toowoomba, QLD11-2028
Skills
- Front desk operations
- Telephone etiquette
- Food service
- Beverage making
- Order taking
- Time management
- Problem-solving
Timeline
Medical Receptionist
Westridge Medical
03.2024 - 10.2024
Barber
Tommy Guns Barber Shop
01.2023 - 01.2024
Bartender in Training/Server
Muller Brothers
03.2022 - 12.2022
Cafe Barista
Cafe 63
01.2021 - 11.2021
Bachelor of Science - Chemistry
University of Southern Queensland
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