Ewelina Bielicki
Blackburn,VIC
Summary
Highly proactive supervisor/manager with 10 years of experience in team leaderships in restaurants and hospitality industries. Food service professional adept at FOH. Demonstrated team leader with excellent staff management skills. Fluent in Polish and English.
Skilled National Sales Manager with Number years of experience in Industry sales. Excels in leadership roles, using empowering motivation and effective incentive programs to drive employee sales performance. Leverages effective sales strategies to increase sales and client retention.
Overview
16
16
years of professional experience
Work History
National Sales Manager
Relyon Australia
Melbourne, VIC
09.2019 - Current
- Carry out general RTO administration duties in the client service department such as compile electronic training and assessment courseware.
- Manage the dispatch of courseware materials including organising material printing, binding, shipping and collection.
- Organise shipping of training equipment and logistics to trainers and client training locations.
- Develop and scope training requirements to meet client need including the preparation and management of proposals.
- Oversee the management of training and qualifications projects, including the scheduling of trainers, booking of travel, venues and other logistics, and the management of online training delivery.
- Actively participated in process improvement and quality control in all team processes.
- Coordinate group members to respond to phone call enquiries
- Assist in the processing of retuned training records
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Delivered comprehensive sales presentations, showcasing the company''s products and services to secure new business contracts.
- Liaised with marketing and product development departments to maintain brand consistency.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
- Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Developed and maintained key relationships with clients, leading to an enhanced customer loyalty and increased repeat business.
- Managed national sales programs, supervised Number sales representatives and evaluated KPIs for promotional opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed comprehensive training programs for new hires which resulted in reduced ramp-up time and improved productivity.
- Established and maintained budgets, quotas and regional territories for team members to drive consistent growth.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Created customized solutions for unique client needs resulting in increased customer satisfaction.
- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
- Mentored junior sales professionals, fostering a supportive environment that cultivated talent development and career growth.
- Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals.
- Led contract negotiations with clients, securing favorable terms that contributed to overall company profitability.
- Conducted thorough competitor analysis to identify potential threats and opportunities in the marketplace.
- Developed and assigned monthly sales quotas to over Number regional sales managers in Location.
- Established a high-performance culture by setting clear expectations, providing ongoing feedback, and rewarding top performers.
- Implemented rigorous performance metrics to assess team progress and drive accountability, leading to continued success in revenue generation.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
Front House Manager
1330 Conference Centre
02.2014 - 09.2019
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received food and service
- Maintained high level of professionalism and calmness with all personnel even in high-stress situations
- Maintained detailed records of what customers wanted and ordered, helping to increase profits with those customers returned at later date
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the café
- Ensured all staff understood expectations of café goals and daily tasks
- Recruiting, hiring, rostering, and training staff to meet business needs
- Overseeing food quality and developing menus
- Purchasing food, barista and organising additional kitchen supplies
- Floor manager functions such as opening and closing café and conference centre
Restaurant Manager
Café/Restaurant Era
11.2009 - 06.2013
- Sale responsibility for the Bar and the running the Café /Restaurant when on duty and on call after hours.
- Good customer service and security
- To comprehend and correctly operate the till software -Accountable for accurate cash handling and all guest accounts.
- Opening and locking up
- Efficient ordering of stock
- Staff training and rostering
- Hiring staff
- Floor Manager Function
Education
Hospitality Training - undefined
Certificate 3 - Hospitality
High School Diploma - undefined
Provide First Aid - undefined
Working with Children - undefined
Police Check - undefined
Skills
- Written and verbal communication skills
- Ability to multitask and manage time effectively
- RTO or energy sector training experience would be beneficial but not essential
- Positive learning process
- Client focused and Service orientated
- Inventory control and record keeping
- Dynamic and friendly hostess
- Natural leader
- Food service background
- Strong work ethic
- Sales leadership
- Networking expertise
- Sales strategies
- Forecasting
- Strategic planning
- Market development
- Revenue generation
- Training and coaching
- Account retention
- Performance reviews
- Recruitment and selection
- Relationship building
- Sales presentations
- Key account management
- Client relations
- Goal setting
- Team development
- Solution selling
- Staff training
- Product marketing
- Sales training
- Performance improvements
- Product sales
- Staff recruiting
- KPI tracking
- Logistics coordination
- Sales targeting
- Price schedules
- Sales reporting
- Sales projections
- Direct sales
Other Duties
- Melbourne Racing Club – 2014 till 2015 – Front of House
- RSL Glen Waverley – 2012 till 2013 – Front of House Staff and Functions
- Belgium Beer Garden 2011 – Front of House Function
Timeline
National Sales Manager
Relyon Australia
09.2019 - Current
Front House Manager
1330 Conference Centre
02.2014 - 09.2019
Restaurant Manager
Café/Restaurant Era
11.2009 - 06.2013