Michaela Johnston
Montrose
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Funlab
08.2023 - Current
- Oversaw daily operations, ensuring a smooth and enjoyable experience for guests. Managed a supportive team environment for staff. Facilitating development, productivity and high performance to maintain excellent customer service. Developed administrative skills, booking sheet organisation/maintenance, and financial transactions, including sales, and daily reporting. Developed and executed promotional events to drive customer engagement and revenue growth. Worked within established timeframes to achieve company objectives.
Kitchen Crew
Knead It
11.2020 - 08.2023
- Customer assistance, training duties, management duties, delivery preparation, order preparation, operating the service desk and register. Responsible for end of day store closure, and for overseeing team performance throughout shift. High versatility role that required multitasking and adaptability.
Retail Sales Assistant
Rubies and Rust
10.2020 - 08.2023
- Customer assistance, product facing, creating hampers, gift wrapping, restocking shelves, instore coffee service, operating the service desk and register. I have also been responsible for opening and closing the store.
Retail Sales Assistant
Ghanda Clothing
11.2021 - 04.2022
- This position despite being another sales-based role, provided different opportunities and skill development. In depth knowledge of large quantities of stock, restocking/unpacking products, store maintenance, product facing, operating service desk and register.
Education
Bachelor of Commerce -
Deakin University
Diploma of Commerce -
Deakin College
Completed High School (Year 12) -
Billanook College
01.2021
Skills
- Visual Merchandising
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management, training, and development
- Customer relationship management (CRM)
- Sales management
- Negotiation
Certification
- Covid-19 Infection Control Training Modules Issued by Aspen Medical Current
- Responsible Service of Alcohol Certificate Issued by CFT International Pty Ltd Issued on Sep 2022
- Cardioplumonary Resuscitation (CPR) Professional Certificate Issued by Evolution Training and Education Dec 2022 - Dec 2025
- CPR First Aid Certificate Issued by Evolution Training and Education Dec 2022 - Dec 2025
- Drivers Licence
Timeline
Manager
Funlab
08.2023 - Current
Retail Sales Assistant
Ghanda Clothing
11.2021 - 04.2022
Kitchen Crew
Knead It
11.2020 - 08.2023
Retail Sales Assistant
Rubies and Rust
10.2020 - 08.2023
Bachelor of Commerce -
Deakin University
Diploma of Commerce -
Deakin College
Completed High School (Year 12) -
Billanook College
Similar Profiles
William ButlerWilliam Butler
Hospitality Worker at FunlabHospitality Worker at Funlab
Jasmine KolodynskiJasmine Kolodynski
Front of House Casual at FunlabFront of House Casual at Funlab
KLEDI LAMAJKLEDI LAMAJ
Manager on Duty at FunlabManager on Duty at Funlab
Kayla HargravesKayla Hargraves
Assistant Site Leader at YMCA of FoothillsAssistant Site Leader at YMCA of Foothills
Elisa AndrewElisa Andrew
Systems Administrator - Specialist Team at SS&C TechnologiesSystems Administrator - Specialist Team at SS&C Technologies