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Accomplished Manager with a proven track record at Standard Chartered GBS, adept in Operations Management and People Management. Spearheaded key projects, enhancing efficiency by leading a team of 10+ members. Excelled in stakeholder management, ensuring compliance and process improvement, demonstrating adaptability and a client-centric approach.

Seasoned Contact Center Operations Manager and talented leader with 9 years of experience in different levels of management applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
I am an Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Knowledgeable Contact Center Manager with proven track record in managing operations for large centers. Successfully streamlined processes and improved efficiency, leading to enhanced customer satisfaction. Demonstrated leadership and problem-solving skills to drive team performance and adapt to dynamic environments.

Dynamic Branch Manager at U.S. Bank with a proven track record in driving growth and enhancing customer relationships. Skilled in relationship building and operational efficiency, I successfully led a team to exceed profitability goals while fostering a client-centric culture. Adept at analyzing performance metrics to implement strategic initiatives.


  I am a very loyal, personable, creative, and organized person with an attention to detail. Having worked for 17 plus years in retail banking, I have extensive experience in customer service, operations, problem research and resolution, clerical, security, and critical thinking. This experience was earned while supervising and managing staff in a fast-paced, busy, and at times stressful retail branch, and through two acquisitions. I am looking forward to a new career, with new challenges, that enables me to learn and grow as a business professional.
  On my resume, you will find that I started my bank career in 1999 with National City Bank and ended it in 2016 with First Niagara Bank. I never changed banks. My National City branch was divested to First Niagara Bank.
  I am a mother to an amazing 9 year old son. When First Niagara Bank was acquired by Key Bank in 2016, I had the option to stay with the new bank or take severance. Since my son was still very young, I chose to take the severance that I had earned and become a full-time parent. Now that my son is older, I am excited to return to work.


Eyad ELBAZ

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Refugee Startup Program -

Refresher Air Traffic Control ATC -

General Communication Operation Diploma -

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Manager

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Air Traffic Controller

Refugee Startup Program -

Refresher Air Traffic Control ATC -

General Communication Operation Diploma -

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