EYERUSALEM ZEMARIAM
Tennant Creek
Summary
Proven leader at Medhin Travel, adept in utilizing computerized ticketing systems and spearheading customer service improvements. Achieved significant enhancements in service delivery through meticulous multitasking and exceptional communication skills. Expert in resolving ticketing issues, ensuring customer satisfaction, and driving secure transaction processing.
Overview
1
1
Certification
Work History
Senior Ticket Agent and Supervisor
Medhin Travel
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
Education
Bachelor Of Applied Science - Computer Science
Unity University
Addis Ababa03.2016
Skills
Excellent customer care
Methodical multitasking
Outstanding verbal and written communication
Compliant resolution
Certification
Basic Galileo Reservation, Fare & Ticketing course
Additional Information
° Working with Children
Notice number: 242897
Expiry date : 27/08/2026
° National police Certificate
Date of issue: 23/08/24
°Tax File Number
655114580
Referee's
Can be given on request.
Timeline
Senior Ticket Agent and Supervisor
Medhin Travel
Bachelor Of Applied Science - Computer Science
Unity University
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