Summary
Overview
Work History
Education
Skills
Languages
Systems
References
Timeline
Generic

Eyvonne Canedo

Riverstone,NSW

Summary

Highly motivated professional with 7 years proven track record of exceeding expectations and driving positive outcomes. Expertise in resolving customer issues, meeting key performance indicators, and fostering strong customer relationships. Proficient in CRM systems and adept at navigating complex situations to deliver exceptional service.

Overview

8
8
years of professional experience

Work History

CUSTOMER ASSIST COORDINATOR

Lend Lease
09.2024 - Current
  • Manage 60-70 defect emails daily, meeting SLAs and ensuring resident satisfaction.
  • Coordinate with engineers and trades for efficient defect resolution, enhancing service quality.
  • Use Outlook for scheduling and managing customer requests, optimizing response time.

CUSTOMER COMPLAINTS CONSULTANT

Inchcape
12.2022 - 01.2024
  • Resolved vehicle complaints, adhering to SLAs for timely solutions.
  • Handled 200 client interactions via Salesforce, ensuring efficient communication.
  • Built strong stakeholder relationships to resolve vehicle-related issues.
  • Managed client accounts, addressing invoicing with effective problem-solving.
  • Enhanced customer satisfaction through proactive complaint management.

CUSTOMER OPERATIONS EXECUTIVE

Freightster
07.2022 - 12.2022
  • Enhanced complaint handling, resolved escalations, led performance reviews, improved satisfaction.

RESTAURANT SERVICES SPECIALIST

Menulog
01.2021 - 07.2022
  • Supported restaurant partners with Level 1 technical issues, enhancing account management.
  • Resolved over 200 technical queries, improving partner satisfaction and operational efficiency.

AGED CARE SERVICES COORDINATOR

Kincare
09.2018 - 03.2020
  • Supported restaurant partners with Level 1 technical issues, enhancing account management.
  • Resolved over 200 technical queries, improving partner satisfaction and operational efficiency.

CUSTOMER CARE AGENT

Hello Fresh
04.2017 - 08.2018
  • Resolved customer inquiries across channels, coordinated with couriers, managed subscriptions.

Education

Certificate III in Nail Technology -

TAFE NSW
NSW
09-2024

Skills

  • Adaptability and flexibility
  • Communication Skills
  • Interpersonal Skills
  • Problem Solving
  • Build Client Relationship
  • Resilience
  • Conflict Resolution
  • Team Collaboration
  • Time Management

Languages

  • English
  • Filipino/Tagalog

Systems

  • Hubspot
  • Salesforce
  • SAP
  • Pulse
  • Purecloud
  • Zendesk

References

References available upon request.

Timeline

CUSTOMER ASSIST COORDINATOR

Lend Lease
09.2024 - Current

CUSTOMER COMPLAINTS CONSULTANT

Inchcape
12.2022 - 01.2024

CUSTOMER OPERATIONS EXECUTIVE

Freightster
07.2022 - 12.2022

RESTAURANT SERVICES SPECIALIST

Menulog
01.2021 - 07.2022

AGED CARE SERVICES COORDINATOR

Kincare
09.2018 - 03.2020

CUSTOMER CARE AGENT

Hello Fresh
04.2017 - 08.2018

Certificate III in Nail Technology -

TAFE NSW

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Eyvonne Canedo