Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
References
Timeline
Generic

Ezatullah Eiwaz Ali

Melbourne,VIC

Summary

An intrinsically motivated individual with a professional background in call center operations and customer service management, displaying excellent leadership and organizational skills, resulting in the optimum functioning of the organization and the consistent achievement of customer service standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Events Coordinator

Baileys Event & Amusements
10.2023 - 05.2025
  • Implemented efficient scheduling and workflows to optimize productivity and minimize downtime.
  • Developed and Provided necessary training to ensure staff are proficient in using equipment and following procedures.
  • Coordinated transportation and set up of equipment, managing vendor negotiations, and on-site event operations

Sales Consultant - Outbound

SEEK
08.2022 - 07.2023
  • Built rapport with prospects, tailored sales pitches to prospect, and handled objections effectively.
  • Understood and communicated the features, benefits, and value proposition of the products or services being sold.
  • Managed and utilized Power BI and Microsoft Excel to manage leads, track progress, and maintain accurate records.

Customer Service Champion – Inbound & Outbound

Probe CX
06.2021 - 07.2022
  • Completing 35 plus inbound customer calls, delivering outstanding service and effective problem-solving.
  • Recording customer data and document interaction details accurately in the CRM system.
  • Upholding a consistently positive, empathetic, and professional demeanour.
  • Navigating complex inquiries that demand advanced knowledge and problem-solving abilities.

Intern Consultant

Infrastructure Advisory Group
01.2019 - 11.2019
  • Gathering information, analysing data, and summarizing key findings relevant to client projects.
  • Developing materials for client workshops and presentations.
  • Participating in onboarding programs and receiving guidance from experienced consultants.
  • Contributing to ongoing projects by assisting with tasks as directed by supervisors.
  • Collaborating with other consultants on client projects.

Agribusiness Internship

Commonwealth Bank
Shepparton
07.2018 - 02.2019
  • Assisted with tasks like data entry, report writing, or research to support Regional Business Bankers in managing and serving regional customers.
  • Tasks include farm visits, data collection, and financial analysis to understand customer needs and assess creditworthiness.
  • Assisted in backstopping, editing technical documents, and monitoring activities related to improving agribusiness performance.
  • Partake in networking with industry partners, attending industry events, and developing a professional network.
  • Undertake in administrative tasks like managing schedules, organizing documents, or assisting with communication efforts.

Education

Bachelor of Commerce - Accounting and Finance

Deakin University
Burwood, VIC
01.2026

Victorian Certificate of Education -

McGuire College
Shepparton

Skills

  • Attention to detail
  • Effective Communication
  • Conflict resolution
  • Active listening
  • Microsoft Office
  • Collaboration

References

Available upon request

Volunteer Experience

  • Peer Mentor Educator, Centre For Multicultural Youth, Melbourne, 01/01/17, 12/31/23, Researching and developing information sessions regarding: Employment, Volunteering, University Pathways, Discrimination law for newly arrived refugees and asylum seekers., Delivering information sessions in public schools, high schools, TAFEs, and community sessions, either individually or with volunteer team members., Facilitating sessions, undertaking question and answer sessions, and providing mentorship for participants.
  • Volunteer - Community Visitors Scheme, Diversitat Geelong, Geelong, 06/01/19, 12/31/20, Met with an elderly couple who was financially or socially disadvantaged once a week for 2 hours to provide social support., Assisted the elderly man, who was beginning to develop dementia, with walking, shopping, and basic home repairs., Provided companionship, watched Spanish TV shows, and talked about their life.

Certification

  • Working with Children Check
  • Victorian License
  • White Card

References

References available upon request.

Timeline

Events Coordinator

Baileys Event & Amusements
10.2023 - 05.2025

Sales Consultant - Outbound

SEEK
08.2022 - 07.2023

Customer Service Champion – Inbound & Outbound

Probe CX
06.2021 - 07.2022

Intern Consultant

Infrastructure Advisory Group
01.2019 - 11.2019

Agribusiness Internship

Commonwealth Bank
07.2018 - 02.2019

Bachelor of Commerce - Accounting and Finance

Deakin University

Victorian Certificate of Education -

McGuire College

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Ezatullah Eiwaz Ali