Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ezra Felise

Sydney,NSW

Summary

I am a dedicated and versatile worker able to satisfy company standards and exceed in professions when given the opportunity. I can assure the satisfaction of customers and employers with my top-notch customer service, critical problem solving skills and efficient team collaboration. Very reliable and flexible in meeting changing needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Showponyshop
05.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues to ensure client satisfaction.
  • Mastered software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions for their needs.
  • Participated in ongoing training and development, staying focused on company policies, products, and procedures to deliver accurate information to customers.

Warehouse Worker

Booktopia
06.2022 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas in a safe manner.
  • Consistently lifting heavy objects into storage units.
  • Maintained clean workspaces by strict cleaning guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all guidelines and protocols.
  • Ensuring safety by strictly following the work health and safety guidelines.

KFC Employee & Shift Supervisor

Kentucky Fried Chicken
12.2017 - 02.2022
  • Working efficiently in a team
  • Working in a busy and swift environment
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions.
  • resolving conflicts among team members to promote a safe and harmonious work atmosphere
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • making sure food safety remains a top priority to ensure the satisfaction of customers.

Education

High School Diploma -

Arthur Phillip High School
Parramatta, NSW
11.2020

Skills

  • Problem-solving skills
  • Customer Support & Service
  • Heavy Lifting
  • Training experience
  • Data Entry
  • Efficient Teamwork skills
  • Being able to work efficiently under pressure
  • Lead a team efficiently
  • Time management
  • Strong work ethic

Certification

Cert III in Retail Operations

Timeline

Call Center Representative

Showponyshop
05.2023 - Current

Warehouse Worker

Booktopia
06.2022 - 02.2023

KFC Employee & Shift Supervisor

Kentucky Fried Chicken
12.2017 - 02.2022

High School Diploma -

Arthur Phillip High School

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Ezra Felise